Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic
Amanda Hurtado

Amanda Hurtado

Hailey

Overview

4
4
years of professional experience

Work History

Receptionist

Sun Valley Animal Center
Ketchum
04.2024 - Current
  • Greeted clients and their pets, ensuring a welcoming atmosphere.
  • Scheduled appointments for veterinary services and follow-up visits.
  • Managed incoming phone calls, addressing inquiries and concerns promptly.
  • Maintained accurate patient records in the clinic's management system.
  • Processed payments and handled billing inquiries efficiently.
  • Provided information about services and products to pet owners effectively.
  • Ensured cleanliness and organization of the reception area daily.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed payments and updated accounts to reflect balance changes.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted with special projects assigned by management when required.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Responded to inquiries from internal staff members regarding office operations.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Coordinated pick-up and delivery of express mail services.

Barista

Coffee House
Hailey
06.2023 - 03.2024
  • Prepared high-quality espresso beverages consistently during peak hours.
  • Maintained cleanliness and organization of workstations and equipment daily.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Operated cash register, processing transactions efficiently and accurately.
  • Assisted in training new baristas on coffee preparation techniques and customer service standards.
  • Followed health and safety guidelines to ensure a safe workspace for staff and customers.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Described menu items to customers and suggested products based on stated preferences.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Checked brewing equipment for proper functionality.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Sliced fruits, vegetables and meats for use in food service.

Cashier

Jane's Stationary and Paper Place
Hailey
06.2021 - 04.2023
  • Processed customer transactions accurately and efficiently at a busy retail store.
  • Assisted customers in locating products and providing recommendations for their needs.
  • Maintained a clean and organized checkout area to enhance customer experience.
  • Handled cash, credit, and gift card payments while ensuring security protocols were followed.
  • Collaborated with team members to restock shelves and display promotional items effectively.
  • Resolved customer inquiries and complaints with patience and professionalism during busy hours.
  • Provided training support to new cashiers on store policies and operating procedures effectively.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Resolved customer complaints professionally in accordance with company policy.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Adhered to social distancing protocols and wore mask or face shield.

Education

High School Diploma -

Wood River Highschool
Hailey, ID
06-2023

Skills

  • Appointment scheduling
  • Data entry
  • Customer relationship management
  • Payment processing
  • Office organization
  • Conflict resolution
  • Effective communication
  • Active listening
  • Attention to detail
  • Problem solving
  • Customer/Client relations
  • Professional and polished presentation
  • Scheduling
  • Scheduling appointments
  • Data inputting
  • Document control
  • Multi-line telephone systems
  • Greeting and seating clients
  • Phone etiquette
  • Front desk operations
  • Verbal and written communication
  • Organization skills
  • Multitasking and prioritization
  • Multi-line phone system operation
  • Telephone skills
  • Positive and professional
  • Calm demeanor
  • Multi-line telephone skills

Affiliations

  • I love to spend time with friends and family.

Languages

Spanish
Professional

Timeline

Receptionist

Sun Valley Animal Center
04.2024 - Current

Barista

Coffee House
06.2023 - 03.2024

Cashier

Jane's Stationary and Paper Place
06.2021 - 04.2023

High School Diploma -

Wood River Highschool

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Amanda Hurtado