Amanda Janus
Owner of AJ Homestsy
Lenore
20
years of professional experience
Self motivated business owner with a proven track record in customer relations and team motivation. Known for problem-solving abilities and attention to detail, delivering exceptional service and driving sales forward.
Work History
Business Owner
3 Years 11 Months- Evaluated business performance metrics to identify areas for improvement and implement corrective actions.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
Public Speaker
5 Years 3 Months- Delivered engaging presentations on health and wellness topics to diverse audiences.
- Facilitated workshops and training sessions to educate participants on product benefits and usage.
- Utilized feedback mechanisms to refine presentation techniques and improve audience interaction.
- Researched material extensively before writing informative speeches.
- Implemented stories and anecdotes into speeches to make information more entertaining.
- Presented information regarding health and wellness to groups of 100s of people.
- Delivered motivational speeches for Enagic's event conferences, resulting in increased morale and productivity.
- Managed time effectively during presentations, balancing speaking points with interactive activities for optimal audience participation.
- Contributed to the overall success of events by working closely with other presenters and event staff, ensuring seamless transitions between segments.
- Tailored presentations to diverse audiences, ensuring relevance and understanding of the subject matter.
- Continuously updated personal knowledge of industry trends and best practices in order to deliver cutting-edge content in presentations.
Team Leader
8 Years 3 Months- Provided mentorship and support to sales associates, fostering professional growth and team collaboration.
- Delivered comprehensive instruction on sales strategies and personal growth to enhance team performance.
- Designed and developed slide presentations to enhance employee training for sales growth.
- Cultivated confidence in new employees through comprehensive training on product knowledge and sales strategies.
- Developed replicable systems for capturing sales data and enhancing efficiency.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Sales Associate
10 Years 3 Months- Demonstrated product features and benefits to educate customers on health solutions.
- Implemented promotional strategies to boost sales during seasonal campaigns.
- Resolved customer complaints effectively, ensuring high levels of satisfaction and loyalty.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Listened to customer needs and desires to identify and recommend optimal products.
Supervisor
10 Years 9 Months- Supervised daily operations to ensure compliance with safety and quality standards.
- Coordinated team schedules to optimize workflow and maintain adequate staffing levels.
- Trained new employees on operational procedures and customer service best practices.
- Monitored inventory levels and assisted with stock replenishment processes.
- Conducted performance evaluations for team members, providing constructive feedback for growth.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of my own experience.
Education
High School Diploma
Skills
Customer service
Customer relations
Issue resolution
Problem-solving
Attention to detail
Team leadership
Team motivation
Team collaboration
Relationship building
Driven mindset
Entrepreneurial mindset
People skills
Timeline
Business Owner
Owner of AJ Homestsy
09.2022 - CurrentRead More
Public Speaker
Enagic - Japanese Water Technology Company
03.2016 - 06.2021Read More
Team Leader
Enagic- Japanese Water Technology Company
03.2013 - 06.2021Read More
Sales Associate
Enagic - Japanese Water Technology Company
03.2011 - 06.2021Read More
Supervisor
Costco
05.2006 - 02.2017Read More
B.E.S.T. Highschool
High School Diploma
Read More