Desired Job Title
Dispute AnalystIntern Lighting DivisionWork Type
Full TimeLocation Preference
HybridRemoteLocation: Priest River, ID
Open to relocation: No
Open To Work
Amanda Klauenberg
Priest River
Work Preference
Summary
Results-driven Data Specialist with a proven ability to manage and optimize master data across various systems. Recognized for exceptional analytical skills and meticulous attention to detail, combined with a proactive approach to problem-solving. Dependable and adaptable team player excelling in dynamic environments and consistently delivering impactful, data-driven results. Quick to master new tools and processes, fostering a reputation for reliability and a commitment to continuous improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Master Data Specialist
ABB Inc
06.2019 - 11.2025
- Developed and maintained master data governance policies to ensure data integrity across systems.
- Collaborated with cross-functional teams to streamline data entry processes and improve accuracy.
- Led initiatives for data quality improvement, implementing best practices in data management.
- Trained and mentored sales team on master data management tools and methodologies.
- Created comprehensive documentation for master data processes, enhancing knowledge sharing within the team.
- Managed various clean up projects and system migrations simultaneously while successfully meeting deadlines through effective multitasking abilities.
- Trained new team members and sales on master data best practices, contributing to the overall efficiency of the department.
- Assisted with the development of comprehensive documentation for all master data processes, fostering transparency and knowledge sharing within the CMF Torque Team.
- Assisted in the implementation of a new master data management system, ensuring seamless transition with minimal disruption to daily operations.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Maintained tax certificates for new and current customer's ensuring outdated certificates were renewed.
- Portal invoicing for customer's that have special invoicing requirements for payment of their invoices.
- Daily monitoring of Customer Master Torque Inbox requires actioning incoming emails.
- MSA dashboard maintenance - resolve conflicts between the dashboard, spreadsheet, and SAP.
- Weekly CMIR loads for multiple consumer/OEM accounts via Sharepoint.
Dispute Analyst
Industrial & Connection Solutions
02.2011 - 06.2019
- Reduction in overall disputes
- Continuous training in SFDC with Project Management Team
- Provided training to credit/collections team to assist with proper coding for disputes as well as obstacles being encountered
- Communicated with other departments, agencies and customers for resolution of disputes
- Assigning & training of the logistics team in GECARS
- Conducted weekly Project Management meeting
- Processed credits notes as part of Dispute Resolution Workflow process
- Developed external relationship with customers
- Worked directly with external customer's to root cause and resolve disputes
- Clean up of aged disputes with thorough research and finance support
- Assisted in transition to SAP FSCM for Canadian disputes
- Implemented process improvements that increased efficiency in case handling.
- Streamlined the documentation process, expediting case resolutions and improving overall client relations.
- Served as a subject matter expert within the organization on all aspects of dispute management, providing guidance when needed during complex cases or escalations.
- Collaborated with team members to improve dispute resolution processes and increase departmental efficiency.
- Established strong working relationships with internal teams to share information effectively and resolve cross-functional issues quickly.
- Managed high-volume caseloads, ensuring timely resolutions while maintaining accuracy and attention to detail.
Financial Customer Service Representative
General Electric
03.2009 - 02.2011
- Generated daily reports to assist with open receivables
- Contacted customers about potential and current past dues
- Developed relationship with sales
- Worked directly with sales to root cause and resolve outstanding account issues
- Developed and maintained cross functional relationship within the company
- Release of orders on hold
- Reviewed accounts, action with Stop Book/Stop Ship as necessary
- Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
- Investigated and resolved customer inquiries and complaints quickly.
Intern Lighting Division
General Electric
05.2008 - 03.2009
- Pulled daily reports, distributed to Collection Team
- Scanning and mailing of all documents
- Inputted information from customer calls
- Engaged in training sessions, gaining proficiency in industry-specific software tools and methodologies.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
BBA - Business Administration And Management
Kent State University
Kent, OH4 2011
Skills
- Cross Functional Leadership
- Problem Solving
- Training and Development
- Self motivation
- Adaptability
- Multitasking Abilities
- Continuous improvement
Accomplishments
SAP Torque
Power BI
Salesforce
Microsoft Office Suite
Sharepoint
Fletch Workflow
MDG
MDWF
Portal Invoicing (Ariba, Supplier inMotion, Clear Orbit)
Certification
SAP
Vertex
Power BI
Salesforce
Microsoft Office Suite
Sharepoint
Fletch Workflow
MDG
MDWF
Portal Invoicing (Ariba, Supplier inMotion, Clear Orbit)
Languages
English
Native or Bilingual
Timeline
Master Data Specialist
ABB Inc
06.2019 - 11.2025
Dispute Analyst
Industrial & Connection Solutions
02.2011 - 06.2019
Financial Customer Service Representative
General Electric
03.2009 - 02.2011
Intern Lighting Division
General Electric
05.2008 - 03.2009
BBA - Business Administration And Management
Kent State University