Amanda Lacuesta
Lewiston
Summary
Detail-oriented Scheduler with expertise in appointment management and conflict resolution. Proven ability to optimize resource allocation and enhance patient satisfaction.
Overview
10
10
years of professional experience
Work History
Scheduler
Tristate Hospital
Lewiston
11.2023 - Current
- Coordinated patient appointments for multiple departments at Tristate Hospital.
- Managed scheduling conflicts to optimize resource allocation and staff efficiency.
- Updated patient records to reflect accurate appointment information and changes.
- Resolved patient inquiries related to appointment times and schedule adjustments.
Administrative Assistant
Idaho Forest Group
Lewiston
10.2022 - 10.2023
- Assisted in preparing and organizing documentation for projects.
- Handled incoming communications and directed inquiries to appropriate staff.
- Supported data entry tasks within company management systems.
- Helped weigh incoming and outgoing log trucks.
- Maintained, cleaned, filled equipment and counters for drivers as needed.
Real Estate Assistant
Keller Williams
Lewiston
11.2021 - 09.2022
- Managed scheduling and coordination for property showings and client meetings.
- Assisted agents with preparing listing presentations and marketing materials.
- Maintained organized files for real estate transactions and client communications.
- Utilized CRM software to track leads and client interactions effectively.
- Supported open house events by setting up displays and greeting visitors.
- Communicated with vendors to arrange property inspections and repairs promptly.
Owner/Operator
Imua Hawaiian Style Restaurant
Lewiston
04.2018 - 01.2021
- Managed daily restaurant operations and staff scheduling.
- Trained and mentored team members in service excellence.
- Oversaw inventory management and supply ordering processes.
- Ensured compliance with health and safety regulations consistently.
- Coordinated special events to enhance customer engagement.
- Monitored financial performance to optimize profitability strategies.
- Fostered a positive work environment through effective communication.
- Resolved customer complaints in a timely manner while maintaining high standards of hospitality.
Escrow Assistant
Alliance Title & Escrow
Lewiston
05.2016 - 08.2018
- Facilitated document preparation for real estate transactions and escrow closings.
- Assisted clients with inquiries and provided exceptional customer service support.
- Managed file organization and ensured compliance with regulatory requirements consistently.
- Reviewed contracts for completeness and confirmed all necessary signatures were obtained.
- Supported escrow officers in maintaining timely updates on transaction progress.
- Provided customer service through phone calls or emails promptly and professionally.
Education
Associate of Applied Science - Business Management
Lewis Clark State College
Lewiston, ID05-2015
Skills
- Appointment scheduling
- Appointment management
- Calendar management
- Patient record management
- Insurance verification
- Workflow optimization
- CRM software
- Data entry
- Documentation preparation
- Compliance management
- Customer service
- Conflict resolution
- Team collaboration
- Attention to detail
- Effective communication
Timeline
Scheduler
Tristate Hospital
11.2023 - Current
Administrative Assistant
Idaho Forest Group
10.2022 - 10.2023
Real Estate Assistant
Keller Williams
11.2021 - 09.2022
Owner/Operator
Imua Hawaiian Style Restaurant
04.2018 - 01.2021
Escrow Assistant
Alliance Title & Escrow
05.2016 - 08.2018
Associate of Applied Science - Business Management
Lewis Clark State College