Amanda Lang
Meridian
Summary
Dynamic professional skilled in developing and implementing operational strategies. Recognized for making data-driven decisions that enhance business performance and building loyal client bases while optimizing service delivery, leading to increased satisfaction and retention rates.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Cardinal Cleaning Services
Meridian, ID
11.2011 - Current
- Managed scheduling and logistics for efficient execution across multiple job sites at once
- Managed daily operations, ensuring quality service and customer satisfaction
- Established a loyal customer base through consistency, communication & personalized customer experiences
- Consulted with customers to assess needs and propose optimal solutions
- Managed daily operations, ensuring high-quality cleaning services and customer satisfaction
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business
Customer Loyalty Specialist (CSR II)
T-Mobile Wireless
Meridian, ID
01.2007 - 09.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
- Trained new Customer Service Representatives on company policies, procedures, and best practices
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs
Education
Entrepreneurial Business Management
Boise State University
Boise, IDSkills
- Operations management
- Documentation and reporting
- Relationship management
- Performance analysis
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Schedule management
- Verbal and written communication
Timeline
Owner/Operator
Cardinal Cleaning Services
11.2011 - Current
Customer Loyalty Specialist (CSR II)
T-Mobile Wireless
01.2007 - 09.2011
Entrepreneurial Business Management
Boise State University