Amanda Leadbitter

• Developed and implemented operational procedures to ensure quality standards are met.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Created detailed reports on the performance of individual departments within operations.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.
• Conducted fortnightly meetings discussing financials, progress and improvements within the venue with Licencee and company Directors.
• Cash reconciliation and shift reports.

• Directed all day-to-day operations of a 300 seater venue Restaurant/Bar/Pub.
• Worked closely with Guest Services to accommodate all guest requests in a polite and courteous manner and resolve any issues to improve hotel and venue guest experience.
• Managed restaurant reservations via both email and phone correspondence.
• Hiring of staff , training sessions, cost predictions based on seasonal peak and non peak periods, rostering, wages, weekly meetings with all hotel management, weekly, monthly and annual performance reports.
• Liaised with venue cleaners, carpet cleaners, maintenance and hotel General Manager to improve and organize repairs of venue grounds, equipment and facilities.
• Corresponded with clients regarding function room hire packages and pricing options.
• Formed strategic relationships and engaged professionally with suppliers, hotel guests, locals and tourists to build rapport.

I Worked exclusively behind the scenes in the kitchens and back of house to photograph and document food, cocktails, wine and staff to promote the brand, venue, upcoming events and extensive offerings of a Neil Perry's restaurant for marketing and social media.

My photography was required at Multiple other venues within the group including Neil Perry's sister restaurants, Rosetta Sydney, Spice Temple Sydney and Melbourne, Rockpool Melbourne and Perth and Bar Patron Sydney. Other Rockpool Group venues included the Cut, Sakè @ the rocks and Burger Project for digital marketing and e-flyer purposes.

• Provided exceptional service in a 2 Hatted Fine Dining Venue to high volume of daily customers including local and international VIP guests, politicians and celebrity clientele.
• Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
• Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Completed opening and closing checklists to facilitate smooth restaurant operations.