Summary
Overview
Work History
Education
Skills
Additionalinformation - Workstyle
Assessments
Languages
Timeline
Generic

Amanda Ugalde- Leyva

Caldwell

Summary

Experienced in various administrative roles and adept at managing office operations. Reliable professional with strong organizational and communication skills. Contributes effectively to the success of the organization. Consistently positive attitude and unwavering commitment to customer satisfaction. Proven track record in providing administrative support services. Well-versed in utilizing a variety of software applications and proficient in calendar management. Excellent communication and interpersonal skills enhance ability to thrive in any professional setting.

Overview

5
5
years of professional experience

Work History

Assistant

Selva Insurance Group
02.2024 - 03.2025
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
  • Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Project Manager

Phanis construction
02.2020 - 11.2024
  • Worked with a roofing company, managing job sites, with accurate roofing detail of each job making sure job was completed
  • Also worked front desk, filing, making appointments, helping with customers, know how to use a fax and computer, also picked up and dropped off material
  • Also took calls to schedule roofing inspections and input data.
  • Worked Remotely
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Enhanced team communication by scheduling regular meetings, preparing agendas, and taking detailed minutes.

Education

High school diploma -

Idaho succeed
Idaho
05.2012

Skills

  • Project Management
  • Construction
  • Roofing
  • Remote work ( 3 years )
  • Administrative duties (3 years)
  • Warehouse operator (1 year)
  • Time Management
  • Computer Skills
  • Verbal and written communication
  • Data Entry
  • File and Record Keeping
  • Administrative duties
  • Schedule and calendar management
  • Office Administration
  • Schedule Coordination
  • File Management
  • Document Preparation
  • Data Confidentiality
  • Organizational Skills
  • Reliability
  • Effective Communication
  • Phone etiquette
  • Goal oriented
  • Appointment scheduling
  • File maintenance
  • Parts ordering
  • Call handling
  • Customer service
  • Remote office availability

Additionalinformation - Workstyle

Time management

Assessments

  • Delivery driver, Proficient, 06/23
  • Cleaner fit, Proficient, 08/23
  • Home health aide skills, Proficient, 06/23
  • Work style: Reliability, Proficient, 06/23
  • Supervisory skills: Motivating & assessing employees, Proficient, 06/23
  • Sales skills, Proficient, 08/23

Languages

Spanish
Native or Bilingual

Timeline

Assistant

Selva Insurance Group
02.2024 - 03.2025

Project Manager

Phanis construction
02.2020 - 11.2024

High school diploma -

Idaho succeed

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Amanda Ugalde- Leyva