AMANDA WINKELMAN
Lewiston,ID
Summary
Dedicated and compassionate customer service professional with over a decade of experience in client-facing roles, team coordination, and community support. Skilled in time-sensitive problem-solving, conflict resolution, and customer satisfaction. As a licensed Fly Fishing Guide and mother of five, I bring patience, adaptability, and a calm approach to high-pressure environments. Passionate about creating exceptional customer experiences and making meaningful connections.
Overview
9
9
years of professional experience
Work History
Sales Associate - Fly Fishing Department
North 40 (CSWI Inc.)
06.2024 - 06.2025
- Provided expert advice on fly fishing equipment, gear, and regional fishing conditions.
- Assisted both novice and experienced anglers with personalized product recommendations.
- Maintained inventory, organized product displays, and ensured section cleanliness.
- Contributed to store-wide operations and collaborated with staff on seasonal promotions.
Fly Tying Instructor / Women's Program Coordinator
Emerald Water Anglers
11.2022 - 03.2024
- Organized and hosted fly fishing retreats and related events.
- Created programs tailored for women, including multi-level instructional fly tying courses.
- Coordinated with vendors, guides, and non-profit groups to support outreach events.
Orthodontic Clinic Supply Coordinator
Richard Chan Orthodontics
03.2016 - 02.2019
- Managed supplies, inventory, and procurement for the clinic.
- Worked with staff to resolve workflow issues and personnel concerns.
- Trained new employees and helped implement process improvements.
Education
Bachelor of Arts (B.A.) - Sociology
University of Washington
Seattle, WA06.2000
Skills
- Customer Loyalty & Satisfaction
- Active Listening & Communication
- Conflict Resolution & Problem-Solving
- Operational Efficiency
- Workflow & Process Management
- Teamwork & Leadership
- Customer Experience
- Time-Sensitive Decision Making
- Social perceptiveness
- Personalized care
- Trust building
Community Service
Compassionate Service Coordinator, The Church of Jesus Christ of Latter-day Saints, Bothell, WA, 01/01/04, Present, Coordinated meal deliveries, care efforts, and urgent assistance for community members., Worked closely with other volunteers to address time-sensitive needs in and outside the congregation.
Timeline
Sales Associate - Fly Fishing Department
North 40 (CSWI Inc.)
06.2024 - 06.2025
Fly Tying Instructor / Women's Program Coordinator
Emerald Water Anglers
11.2022 - 03.2024
Orthodontic Clinic Supply Coordinator
Richard Chan Orthodontics
03.2016 - 02.2019
Bachelor of Arts (B.A.) - Sociology
University of Washington
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