Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Amber Buga

Meridian

Summary

Service-focused General Manager and Patient Coordinator with 16 years of experience dedicated to delivering exceptional customer experiences, resulting in long-term loyalty, repeat business, and business growth. Skilled in planning and problem-solving, with a keen ability to enhance business operations and day-to-day activities. Highly effective communicator with a unique talent for identifying areas in need of improvement. Currently holding a position as a Patient Coordinator at a chiropractic office, and previously achieved a proven track record of increasing clientele from 150 to over 800 swim students a week through comprehensive management and coaching activities

OBJECTIVE

Seek and maintain a full-time position that offers professional challenges utilizing interpersonal, time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Patient Coordinator

Advantage Walk-In Chiropractic
10.2023 - Current
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Acted as main point of contact for patients, doctors, and staff by closely reviewing medical charts and maintaining high levels of communication.
  • Aided in development and betterment of patient management and workflow processes.
  • Resolved customer complaints using established follow-up procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Managed admissions and patient flows while organizing patient care.
  • Delivered excellent patient experiences and direct care.
  • Maintaining cleanliness and organization of the office environment
  • Following office policies and procedures to ensure efficient operations and patient satisfaction

Swim Coach and General Manager

FLOW Aquatics Swim School
03.2009 - 10.2023
  • Successfully managed operations and provided in-water coaching for one (1) of two (2) swim school locations for 6+ years, maxing out location’s facility capacity with growth from 150 student swimmers per week to 250+.
  • Developed and trained scheduling procedures and skill-level protocols.
  • Hired, trained and supervised a coaching staff and front office staff of 15.
  • Provided communication and conflict with parents.
  • Instrumental in growing swim school from 400+ to 850+ students per week.
  • Proactive in creating, optimizing and enforcing internal policies to maintain responsiveness to business demands and client feedback; established positive and effective communication among staff and management.
  • Hired, trained and supervised a coaching staff and front office staff of 15
  • Developed connections and nurtured relationships with coaches, students and client families to build trusting family community.
  • Instrumental collaboration in creating COVID policies and procedures to keep swim school open and safely operating (for staff and clients) during Pandemic. Retained 80% of clientele despite increasing monthly tuition and shortening in-water student lessons (15 minute semi-private lessons shortened to 10 minute private lessons).

Education

John Tyler Community College
Chester, VA

High School Diploma -

Clover Hill High School
Midlothian, VA
06.1997

Skills

  • Interpersonal Skills
  • Relationship building
  • Workflow Planning
  • Project Management
  • Policy and Procedure Implementation
  • Recruitment and Staff Management
  • Staff Training and Development
  • Project Development
  • Safety Protocols
  • Analytical Skills
  • Business Administration
  • Verbal and written communication

Timeline

Patient Coordinator

Advantage Walk-In Chiropractic
10.2023 - Current

Swim Coach and General Manager

FLOW Aquatics Swim School
03.2009 - 10.2023

John Tyler Community College

High School Diploma -

Clover Hill High School
Amber Buga