Amber Burris

Manage all leave of absence requests, including FMLA, medical leaves, and company-specific leave policies. Handle claims at all stages of life and ensure timely and accurate processing.

• Utilized customer service skills to resolve client disputes and inquiries in a timely manner
• Developed and maintained relationships with clients to ensure satisfaction with credit services
• Ensured accuracy of all transactions related to customer accounts by verifying information provided by clients
• Provided guidance on best practices for managing customer accounts in order to maximize profitability

• Resolved complex customer issues quickly and efficiently while maintaining a positive attitude
• Maintained accurate records of all client interactions, transactions, comments, and complaints
• Provided excellent customer service by responding promptly and accurately to inquiries, complaints, and requests
• Participated in monthly surveys with customers to assess their experience with the company's products and services with consistently positive reviews and comments
• Influenced customers to recognize value of products or services and identify new opportunities
• Listened to customers to assess concerns, requirements and product needs
• Retained client's business by promptly implementing solutions that drove satisfaction

• Resolved and de-escalated issues to address customer concerns
• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
• Operated cash register and accurately processed payments, returns, and exchanges
• Provided efficient and courteous service to customers