Amber Mahan
Boise,ID
Summary
Results-driven Healthcare Practice Manager and Operations Leader with 10+ years of experience overseeing specialty medical practice operations, startup healthcare development, financial management, workforce leadership, compliance initiatives, and patient care coordination. Proven success leading concurrent leadership roles across multiple healthcare organizations while improving operational performance, workflow efficiency, compliance standards, and patient experience. Experienced in building healthcare operations from the ground up, including developing operational infrastructure, staffing systems, SOP implementation, financial administration, payroll oversight, and scalable workflow processes. Skilled in healthcare administration, HR management, provider credentialing, budgeting, operational strategy, compliance management, and team development.
Overview
7
7
years of professional experience
Work History
Director of Operations
CORE MEDICINE IDAHO
01.2023 - Current
- - Selected to help build and manage a startup healthcare organization from the ground up.
- - Oversee staffing, HR, payroll, bookkeeping, medical billing, and vendor relations.
- - Designed and implemented SOPs, workflow systems, and operational guidelines.
- - Created staff onboarding and training systems.
- - Maintain HIPAA, OSHA, and regulatory compliance.
- - Support strategic planning and operational growth initiatives.
- Concurrent Startup Healthcare Operations Leadership Role
Chief Operating Officer
ROCKY MOUNTAIN FOOT AND ANKLE
04.2019 - Current
- - Lead day-to-day practice operations while ensuring high standards of patient care, workflow efficiency, and organizational compliance.
- - Direct recruitment, onboarding, scheduling, and performance management for clinical and administrative staff.
- - Developed, implemented, and maintained comprehensive Standard Operating Procedures (SOPs).
- - Created and led staff training and onboarding programs.
- - Manage provider credentialing, enrollment applications, and payer relations.
- - Oversee payroll administration, vendor management, purchasing, and operational budgeting activities.
- Concurrent Executive Healthcare Operations Leadership Role
Business Liaison
MOUNTAIN PHARMACY
01.2019 - 01.2024
- - Managed bookkeeping, payroll coordination, and administrative reporting.
- - Served as primary point of contact for business relations and operational coordination.
- - Supported independent 1099 pharmacy partners and business stakeholders.
- - Assisted with workflow management and vendor communication.
- Concurrent Healthcare Business Operations & Pharmacy Relations Role
Education
Multidisciplinary Studies, Health Care Administration
Boise State University
Boise, IDCertified Medical Assistant - undefined
American Technology Institute
Boise, ID01-2003
Skills
- Healthcare Operations Management
- Startup Healthcare Operations Development
- Medical Practice Administration
- Multi-Site Practice Leadership
- Strategic Planning & Execution
- Financial Oversight & Budget Management
- Medical Billing & Insurance Coordination
- Payroll Administration
- Bookkeeping & Financial Reporting
- Human Resources Management
- Staff Recruitment & Retention
- Employee Relations & Performance Management
- Provider Credentialing & Enrollment
- Workflow Optimization
- SOP Development & Implementation
- Staff Training & Onboarding
- HIPAA & OSHA Compliance
- Vendor & Contract Management
- Policy & Procedure Development
- Scheduling & Workforce Management
- Cross-Functional Team Leadership
- Patient Experience Improvement
- Regulatory Compliance Audits
- Google Workspace (Docs, Sheets, Drive, Calendar, Gmail, Meet)
- Microsoft Office Suite
- EMR/EHR Systems
- Payroll & Administrative Software
- Credentialing Platforms
Timeline
Director of Operations
CORE MEDICINE IDAHO
01.2023 - Current
Chief Operating Officer
ROCKY MOUNTAIN FOOT AND ANKLE
04.2019 - Current
Business Liaison
MOUNTAIN PHARMACY
01.2019 - 01.2024
Certified Medical Assistant - undefined
American Technology Institute
Multidisciplinary Studies, Health Care Administration
Boise State University