Amber Zweifel
Orofino,ID
Summary
Proven professional with a track record of enhancing patient satisfaction and facility cleanliness at Clearwater Valley Hospital. Excelled in HIPAA compliance and environmental conservation, demonstrating strong organization and exceptional customer service. Adapted to new technologies and processes, significantly improving operational efficiency. A proactive team player committed to excellence.
Overview
6
6
years of professional experience
Work History
Patient Access Registrar
Clearwater Valley Hospital
05.2024 - Current
- Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
ENVIORMENTAL SERVICES
Clearwater Valley Hospital
08.2023 - 05.2024
- Enhanced facility cleanliness by implementing environmentally friendly cleaning practices and procedures.
- Maintained up-to-date knowledge on environmental regulations, ensuring compliance in all cleaning activities.
- Achieved consistent sanitation standards, conducting routine inspections and addressing issues promptly.
- Adapted quickly to new cleaning technologies and processes, incorporating them into daily routines for more efficient and environmentally friendly results.
Barista
CALIBER COFFEE
08.2018 - 07.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Proactive team player
- Time management
- Problem-solving
- Active listener
- Exceptional customer service
- Adaptive and creative
- Energy conservation strategies
- Responsible and punctual
Timeline
Patient Access Registrar
Clearwater Valley Hospital
05.2024 - Current
ENVIORMENTAL SERVICES
Clearwater Valley Hospital
08.2023 - 05.2024
Barista
CALIBER COFFEE
08.2018 - 07.2023
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