Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Amelia

Collection Coordinator (Recovery Asset)
Pamulang, Tangerang Selatan

Summary

10 years experience as a Collection desk and Asset Recovery , Heavy Equipment and Retail. Detail-oriented and results-drivenCollection Specialist with experience in managing customer collections, handling overdue accounts, and ensuring timely payments. Skilled in negotiating payment arrangements, resolving disputes, and maintaining positive customer relationships while adhering to company policies and regulatory requirements. Proficient in utilizing collection strategies, monitoring account status, and providing regular reports to management. Strong communication and problem-solving abilities, with a commitment to meeting collection targets and improving recovery rates

Overview

13
13
years of professional experience
2
2
Languages

Work History

Collection and Asset Management Coordinator

CSUL Finance
Jakarta, Jakarta
08.2014 - Current
  • Providing reports, information, and feedback to superiors regarding the company's target achievements
  • Managing more than 500 customer collection handling documents.
  • Rejecting releases and sending debtor warning letters according to SOP.
  • monitor customers who are behind on payments, maintain professional communication with customers throughout the collection process.
  • create and send letters to creditors to request payment
  • negotiate with customers to set payment plans or deadlines
  • investigate and resolve any discrepancies that may arise
  • Generate reports on collection performance, identifying trends and areas for improvement.
  • Develop and implement collection strategies based on customer circumstances and account aging

Sales And Service Officer

Bank Danamon
08.2012 - 07.2014
  • Ensuring that the Sales & Service Standards at the branch comply with regulations.
  • Providing services in accordance with the applicable SLA.
  • Handling and following up on complaints at the branch as per regulations.

Sales Officer

Century Healthcare
12.2011 - 06.2012
  • Conducting product offers, sales, and product knowledge.
  • Carrying out promotional activities.
  • Arranging product displays.
  • Ensuring the achievement of predetermined targets.

Education

Bachelor of Science - Agribisnis GPA 3.36

Andalas University
Padang
04.2001 -

Skills

Desk Collection

Collection Support

Asset Recovery Management

Customer Service

Collection Analyst

Sales

Software

MS Office ( Excel, Word, PPT)

Timeline

Collection and Asset Management Coordinator

CSUL Finance
08.2014 - Current

Sales And Service Officer

Bank Danamon
08.2012 - 07.2014

Sales Officer

Century Healthcare
12.2011 - 06.2012

Bachelor of Science - Agribisnis GPA 3.36

Andalas University
04.2001 -

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Amelia Collection Coordinator (Recovery Asset)