Amelia Andilolo
Administration
Jakarta,South Jakarta
Summary
Dynamic professional with a proven track record at PT.Sylvanum Nusra Mandiri, adept in CRM tools and reducing churn rates, showcasing strong money handling and creative problem-solving skills. Excelled in optimizing workflow and fostering vendor relationships at PT.Altus Logistics Indonesia. Committed to operational excellence and strategic account management.
Overview
16
16
years of professional experience
1
1
Language
Work History
General Admin
PT.Sylvanum Nusra Mandiri
Jakarta
11.2022 - 07.2024
- Utilized CRM tools effectively, maintaining accurate records of client interactions and updating information as needed for efficient workflow management.
- Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
- Implemented strategies to reduce churn rates among existing customers by proactively addressing attrition risks.
- Provided comprehensive account reviews, highlighting areas for improvement or growth opportunities.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performed routine data entry or document management.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Agency Assistant
PT.Altus Logistics Indonesia
Jakarta
03.2008 - 12.2010
- Assisted in budget planning processes for agency initiatives, ensuring accurate allocation of resources while minimizing costs where possible.
- Developed strong relationships with external vendors, negotiating favorable terms for services provided to the agency.
- Maintained up-to-date knowledge of industry trends and news through regular monitoring of relevant publications and online sources.
- Increased overall office productivity by identifying areas for operational improvement, implementing new systems and tools to optimize workflow.
Education
Diploma - Tourism
Atmajaya University
Jakarta Skills
Money handling
Data verification
City code knowledge
Creative problem solving
Timeline
General Admin
PT.Sylvanum Nusra Mandiri
11.2022 - 07.2024
Agency Assistant
PT.Altus Logistics Indonesia
03.2008 - 12.2010
Diploma - Tourism
Atmajaya University