AMELIA MARDIANA
Business Owner
Jatibening
Summary
With more than 10 years of experience in the healthcare sector, I continue to be challenged and inspired by opportunities to gain further experiences and insights in this field, while contributing positively an integrated healthcare system.
Overview
18
18
years of professional experience
1
1
Language
Work History
Business Owner
AKAJOF Jaya Solution
05.2023 - Current
- Identifying market requirements and Electrics needs to BUMN & Governments
- Leading and motivating subordinates to advance employee engagement develop a high performing managerial team
- Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders
- Maintain a deep knowledge of the markets and industry of the company
- Review financial and non-financial reports to devise solutions or improvements
Business Development & Client Engagement Manager
PT Medilink Digital Medika
12.2022 - 05.2023
- Building Partnership and selling TPA solution to insurance companies
- Identifying market requirements and needs and feedback to CEO
- Provide strategies on how penetrate the Indonesian market to deploy TPA solutions
- Manage the BD & Marketing team based in Indonesia
- Prepare accounts and budgets to CEO
- Open Access and Platform socialization to hospitals
Head Of Indonesia
Smarter Health Pte Ltd
Jakarta
01.2021 - 08.2022
- Building Partnership and selling Smarter Health's solution to insurance company, third party administrator, hospitals, medical centers, doctors, etc.
- Identifying market requirements and needs and feedback to CEO
- Provide strategies on how penetrate the Indonesian market to deploy Smarter Health's solutions
- Manage the Smarter Health team based in Indonesia
- Prepare accounts and budgets to CEO
- Ensure effective recruiting, onboarding, professional development, performance management and retention
- Ensure compliance with national and local business regulations and take appropriate action when necessary
Manager Operational
PJPk St Carolus
Jakarta
06.2020 - 01.2021
- Provided optimal assistance to the General Manager and handled a variety of tasks.
- Communicate insurance customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
- Manage relationships with key operations vendors
- Serve as primary point of contact center, LOG release, claim verification, claim submission issues related to TC and insurance policy, exclusion and claim payment
- Establish contracts and pricing and ensuring proper performance and serving as primary liaison with utilities and local & international health services providers
Ops International Health Services Manager
PT Admedika Indonesia
Jakarta
05.2018 - 06.2020
- Supporting the CEO or executive team’s vision and process ideals, achievement of sales and revenue as core unit
- Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation of health international services
- Recruit, select, train, assign, schedule, coach, counsel and discipline employees
- Managing core business call center of overseas treatment arrangement, medical evacuation, e-claim process, health services for CEO or executive BUMN
- Communicate insurance customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
- Manage relationships with key operations vendors
- Serve as primary point of contact center, LOG release, claim verification, claim submission issues related to TC and insurance policy, exclusion and claim payment
- Establish contracts and pricing and ensuring proper performance and serving as primary liaison with utilities and local & international health services providers
- Communicate all operating policies and/or issues at department meetings
Helpline Officer
PT Roche Indonesia
Jakarta
06.2013 - 10.2017
- Respond and present to the general inquiries from the caller related to the company program in timely manner, according to the conversation script and other related procedures
- Ensure the response provided to the caller is accurate and in compliance with Roche internal and applicable local regulations
- Record and update the caller information and interaction in database application accurately
- Ensure confidential data/information is protected
- Report and present any adverse event from the interaction with caller to Local Safety Unit in timely manner according to the Roche Internal and Local regulations
- Report any product complaint received to the complaint manager (Quality Assurance) in timely manner
- Forward any medical enquiries to medical information in timely manner
- Collaborate well with other internal stakeholders
- Understand all relevant rules, regulation, and procedures related to compliance (Including but not limited to Roche Group Code of Conduct, Data Privacy, Good Documentation
- Practice, COREMAP, Adverse Event reporting, Local Directive on Interactions with HCPs and HCOs, Including GSD)
- Ensure completeness of all mandatory compliance trainings (incl. e-learnings)
- Demonstrate Ethical and compliant behavior in all activities
- Speak up to the line manager, ILT members, HR, Compliance officer/manager or global speak up line when a potential breach is suspected or detected
- Receive inbound call and perform outbound call
Nurse School
Cita Buana School
Jakarta
07.2012 - 06.2013
- Promotes and protect the optimal health status of school age children
- Provides health assessment (Health history, screens and evaluates finding of deficit in vision, hearing, scoliosis and growth, observes the child for development and health patterns in making nursing assessment and identifies abnormal health findings
- Develops and implements a student health plan
- Maintain, evaluates and interprets cumulative health data to accommodate individual needs of students
- Develops procedures and provides for emergency nursing management for injuries/illnesses
- Promotes and assist in the control of communicable diseases
- Provides health education and anticipatory guidance
- Coordinates school and community health provider for the Emergency Case and other further health management
- Provider and serve as a liaison health professional between home, school and health provider
- Acts as a resource person in promoting health careers
Head Nurse
Fullerton Healthcare Indonesia
Jakarta
10.2007 - 07.2012
- Observes nursing care and visits patients to ensure that nursing care is carried out as directed, and treatment administered in accordance with physician's instructions
- Participates in orientation and training of new hired nurse.
- Orders, or directs ordering of drugs, solutions, and equipment, and maintains records on narcotics.
- Investigates and resolves complaints, or refers unusual problems to
- Handling for any referral procedure
- Able to perform medical procedures as required (Inserting IV line, IV/IM/IC injection, Catherization, NGT tube, CPR, Ear Irrigation, Bowel Irrigation, Nail extraction, Sutures and other medical procedure)
- Able to perform medical checkup procedures (Treadmill, Audiometry, Spirometry, ECG, Vision Test)
- Handling drug and Alcohol test
- Prepare reporting weekly and monthly to ensure accurate records management for reporting and case management
- Monitor and maintain the stock of medication and medical equipment is up to date and ready to use (Handling for Calibration procedure)
- Running computerized clinic system (patient’s registration, billing, medical record and other administration)
- Handling for management of Medic waste to the transporter
- Responsible for discharge planning and instruction of patients, regarding home care and use of medical devices and equipment
- Performing MCU with standard UKOOA, Mining, Oil dan Gas Company
Education
Master -
Public Health Faculty Thamrin University
Jakarta, Indonesia 04.2001 -
Bachelor -
Public Health Faculty Thamrin University
01.2021
Skills
Communication Skill
English
Service Excellent
Dependable
Critical Thinking and Problem Solving Skills
Persuasiveness
Influencing and Leading
Deadline-Oriented
Business Negotiation
Budget Development
DETAILS
- Komplek AL Jl Jawa Blok B 96 Jatibening, 17412
- Bekasi
- 0821-1353-6551
- Amelia_siloma@yahoo.com
- Date / Place of birth March, 1st , 1982 Jakarta
- Nationality Indonesian
LINKS
Listening Music and Singing
To unwind, I enjoy listening to music and singing songs that lift my spirits
Timeline
Business Owner
AKAJOF Jaya Solution
05.2023 - Current
Business Development & Client Engagement Manager
PT Medilink Digital Medika
12.2022 - 05.2023
Head Of Indonesia
Smarter Health Pte Ltd
01.2021 - 08.2022
Manager Operational
PJPk St Carolus
06.2020 - 01.2021
Ops International Health Services Manager
PT Admedika Indonesia
05.2018 - 06.2020
Helpline Officer
PT Roche Indonesia
06.2013 - 10.2017
Nurse School
Cita Buana School
07.2012 - 06.2013
Head Nurse
Fullerton Healthcare Indonesia
10.2007 - 07.2012
Master -
Public Health Faculty Thamrin University
04.2001 -
Bachelor -
Public Health Faculty Thamrin University