America Espinosa
Hailey
Summary
Dependable and courteous with 10 years experience offering excellent administrative, customer service, and financial management abilities. Trained in hospitality operations and regulations with a demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Dr. Anthony Bain, DDS
03.2023 - 06.2024
- Greeted guests at the front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Verified Insurance
Receptionist
JE Drywall
05.2021 - 03.2023
- Answered phones promptly and directed incoming calls.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Front Desk Receptionist
Comfort Care Dental
05.2020 - 11.2021
- Maintained an organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Medical Assistant in Training
St. Luke's Health Center
02.2021 - 04.2021
- Obtained client's medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, asked questions and documented responses to prepare for physician examinations.
Manager
Recreational Manager
09.2015 - 08.2017
- Planned, created, tested, and deployed a system to enhance children's needs.
- Trained personnel in activities and enforced participation in exercises focused on developing key life skills.
Host
The Kneadery
06.2014 - 08.2015
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
Bachelors of Science in Nursing -
Eagle Gate College
08.2026
Bachelors of Spanish for Health Professions -
IDAHO STATE UNIVERSITY
12.2021
Skills
- Fluent in Spanish & English
- Email and telephone communication (5- star certified)
- Training and Development
- Excellent administrative, customer service, and financial management abilities
Timeline
Front Desk Receptionist
Dr. Anthony Bain, DDS
03.2023 - 06.2024
Receptionist
JE Drywall
05.2021 - 03.2023
Medical Assistant in Training
St. Luke's Health Center
02.2021 - 04.2021
Front Desk Receptionist
Comfort Care Dental
05.2020 - 11.2021
Manager
Recreational Manager
09.2015 - 08.2017
Host
The Kneadery
06.2014 - 08.2015
Bachelors of Science in Nursing -
Eagle Gate College
Bachelors of Spanish for Health Professions -
IDAHO STATE UNIVERSITY
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