Amiah Lejarcegui Ashcraft
Caldwell
Summary
Dynamic and results-oriented professional with a proven track record at Amazon, enhancing customer satisfaction and team productivity. Skilled in time management and complex problem-solving, adept at building relationships and proficient in MS Office. Demonstrated ability to improve efficiency and exceed performance standards, embodying flexibility and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Teacher's Assistant
My Mom
08.2018 - 05.2023
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Copied, organized and distributed classroom assignments or other paperwork.
- Mentored and tutored individual students needing additional help.
Team Member
Chick-fil-A
07.2021 - 07.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for systematic operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
Restaurant Team Member
Jack's Drive In
09.2022 - 05.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Greeted guests pleasantly and answered menu questions.
Front Desk Receptionist
Peterson Dodge
09.2023 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations before directing them to the appropriate department for service.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Amazon Associate
Amazon
07.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Education
High School Diploma -
Idaho Virtual Academy
Meridian, ID05-2023
Business And Marketing Explorations -
Idaho Learning Alliance
Meridian, ID08-2019
Dual Credit Fundamentals of Health Professions -
Idaho Learning Alliance
Meridian, ID08-2019
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Cash handling
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Work Planning and Prioritization
- Issue resolution
- MS office
Timeline
Amazon Associate
Amazon
07.2024 - Current
Front Desk Receptionist
Peterson Dodge
09.2023 - 11.2023
Restaurant Team Member
Jack's Drive In
09.2022 - 05.2023
Team Member
Chick-fil-A
07.2021 - 07.2022
Teacher's Assistant
My Mom
08.2018 - 05.2023
High School Diploma -
Idaho Virtual Academy
Business And Marketing Explorations -
Idaho Learning Alliance
Dual Credit Fundamentals of Health Professions -
Idaho Learning Alliance
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