Amy Burgess
Jerome
Summary
Retail professional with extensive experience in staff training and operational management. Proven ability in cash handling and creating organized environments that enhance efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Head Cashier
Natural Grocers
Twin Falls
09.2025 - Current
- Oversaw cash register operations, ensuring accurate transaction processing and compliance with company policies.
- Delivered exceptional customer service during checkout, resolving issues promptly and effectively.
- Trained new cashiers on register systems, customer service standards, and operational protocols.
- Maintained organized and clean checkout areas to enhance customer experience.
- Processed returns and exchanges according to store policies while achieving high customer satisfaction.
- Monitored inventory levels at the register, communicating needs to management for timely replenishment.
- Scheduled and supervised cashier shifts, ensuring proper coverage and efficiency during peak hours.
- Provided feedback to management regarding cashier performance, identifying training needs for improvement.
Cashier
Natural Grocers
Twin Falls
04.2025 - 09.2025
- Processed customer transactions efficiently using point-of-sale system.
- Maintained organized and clean checkout areas throughout shifts.
- Greeted customers and resolved inquiries regarding products and promotions.
- Accurately handled cash and card payments during peak periods.
- Provided exceptional service to enhance overall shopping experiences.
- Followed company policies diligently for returns and exchanges.
- Restocked shelves with merchandise as needed to ensure product availability.
- Completed daily recovery tasks to maximize checkout area productivity.
Assistant Manager
Dollar Tree
Jerome
10.2023 - 04.2024
- Managed store inventory and restocked shelves to optimize product availability.
- Trained new staff on customer service standards and operational procedures.
- Handled cash register operations, ensuring accurate transaction processing.
- Coordinated with team to maintain a clean and organized sales floor.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Monitored stock levels, reporting discrepancies to management regularly.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
Office Assistant
Helena Agri-Enterprises, LLC
Hazelton
03.2022 - 03.2023
- Managed office communications and correspondence to ensure effective information flow.
- Organized filing systems for efficient document retrieval and management.
- Assisted in report and presentation preparation for management review.
- Tracked inventory and placed orders to maintain adequate supply levels.
- Facilitated incoming calls, directing inquiries to appropriate personnel.
- Collaborated with team members to enhance administrative processes and workflows.
- Executed data entry tasks accurately across various computer systems.
- Provided comprehensive administrative support, including copying, scanning, and filing documents.
Teller Teller III
First Federal
Jerome
01.2021 - 09.2021
- Processed customer transactions, including deposits and withdrawals, with accuracy and efficiency.
- Maintained compliance with banking regulations while handling customer inquiries and account information.
- Managed cash drawers daily, ensuring availability of proper funds and balancing discrepancies.
- Educated customers on digital banking tools and promoted bank products to enhance service quality.
- Conducted end-of-day reconciliations for cash and checks to ensure financial accuracy.
- Resolved customer complaints professionally, fostering strong client relationships through quality service.
- Trained employees on cash drawer operations and best practices for customer interactions.
- Identified fraudulent activities promptly, reporting issues to management to maintain security.
Department Lead
Hobby Lobby
Twin Falls
08.2017 - 04.2020
- Supervised daily operations in retail environment to ensure workflow efficiency.
- Managed inventory levels to optimize stock availability and presentation.
- Implemented visual merchandising standards to enhance product displays.
- Collaborated with management on strategic planning and operational improvements.
- Resolved customer inquiries promptly to maintain satisfaction.
- Enforced safety protocols and maintained a clean work environment.
- Coordinated with departments to ensure efficient workflow across organization.
- Oversaw department schedule, projects, and quality standards.
Education
Associate of Applied Science - Medical Office
University of Phoenix
Tempe, AZ11-2009
Skills
- Cash register operations
- Customer service and support
- Inventory management
- Staff training and scheduling
- Sales transaction processing
- Point-of-sale systems operation
- Cash handling and drawer balancing
- Communication skills and effective communication
- Attention to detail
- Time management and goal orientation
- Supply chain management
- Call handling and customer education
- Office equipment maintenance and management
- Document organization and clerical support
- Payroll processing and account updating
- Regulatory compliance in banking
- Customer relationship management
- Banking product sales and cross-selling strategies
- Math aptitude and currency conversion
Timeline
Head Cashier
Natural Grocers
09.2025 - Current
Cashier
Natural Grocers
04.2025 - 09.2025
Assistant Manager
Dollar Tree
10.2023 - 04.2024
Office Assistant
Helena Agri-Enterprises, LLC
03.2022 - 03.2023
Teller Teller III
First Federal
01.2021 - 09.2021
Department Lead
Hobby Lobby
08.2017 - 04.2020
Associate of Applied Science - Medical Office
University of Phoenix