Amy Johnson
Meridian,ID
Summary
Creative and energetic professional with a talent for innovative thinking, combined with exceptional communication skills. Experienced in customer service and graphic design, driving brand visibility and boosting engagement. Highly knowledgeable about social media trends and adept at leveraging platforms to connect with audiences. Proactive and dedicated professional with a passion for building brand awareness and cultivating thriving online communities.
Overview
11
11
years of professional experience
Work History
Social Media Manager/Web And Graphic Designer
JGF Foundation
03.2018 - Current
- Graphic design
- Social media promotions/marketing
- Web design
- Interact with customers and answer questions via a variety of social media applications
- Posting daily to a variety of platforms
- - X, Instagram, Facebook, TikTok
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Increased brand awareness by developing and implementing effective social media strategies.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Improved online community sentiment by implementing proactive customer service approach on social media.
- Crafted compelling copy for social media ads, driving increased website traffic.
- Increased follower engagement with interactive content and timely responses to comments.
- Managed multiple social media platforms, ensuring consistent and impactful brand messaging.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Created engaging social media content, boosting online interaction.
Apple Care Advisor
Apple
07.2016 - 07.2017
- Work at home (Apple College Program - Successfully Completed)
- Data entry
- Answer incoming calls
- Entering customer information into computer system
- Helping customers resolve issues with their devices using various tools and methods
- Sending follow-up emails to customers
- Scheduling calls and customer in-store appointments
- Adhered strictly to company guidelines regarding data privacy protection when working with customer information.
- Managed call flow to respond to technical support needs of customers.
- Resolved service and technical problems for customers by asking clear and specific questions.
Customer Experience Associate Intern
Amazon
10.2014 - 12.2014
- Short-term Internship
- Work from home
- Answering customer calls
- Entering customer data into system
- Helping customers navigate website
- Assisting customers with adding payment methods and updating personal information on their accounts
- Responding to general sales questions about company products
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Referral Specialist
Council For The Homeless
03.2014 - 05.2014
- Answer the HSC phone lines
- Conduct Phone Screenings for people looking for shelter
- Complete office-related tasks during time between calls
- Data entry
Education
Bachelor's Of Marketing - Marketing
American Public University
Remote05.2025
Skills
- Answer Incoming Calls
- Answering Questions
- Computer System
- Content Creation
- Customer Database
- Customer Interaction
- Customer Service
- Data Entry
- Email Marketing
- Graphic Design
- IOS
- MacOS
- Search Engine
- SEO
- Social Media Marketing/Management
- Web Design
- Web Development
- WordPress
- Social media management
- Photo and video editing
- Teamwork and collaboration
- Content creation
- Social media
- Content scheduling
- Social media and promotions
- Excellent multitasking
- Content development
- Social media strategy
- Critical thinking
- Advertising
- Attention to detail
- Positive attitude
- Community engagement
- Email marketing
- Brand development and awareness
Timeline
Social Media Manager/Web And Graphic Designer
JGF Foundation
03.2018 - Current
Apple Care Advisor
Apple
07.2016 - 07.2017
Customer Experience Associate Intern
Amazon
10.2014 - 12.2014
Referral Specialist
Council For The Homeless
03.2014 - 05.2014
Bachelor's Of Marketing - Marketing
American Public University
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