AMY JOHNSON
Coeur D'Alene
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Formulation Technician
Ultradent Products
01.2020 - 01.2021
- Assisting with formulation development and production. Responsible for producing and optimizing formulated product, preparing test materials, mixing solutions/suspensions, and sterilizing equipment.
- Conducting laboratory testing. Evaluating the stability, purity, and potency of formulations.
- Maintaining accurate laboratory notebooks and documenting procedures and results, in compliance with regulatory standards.
- Participating in the optimization of formulation processes and collaborating with R&D teams.
- Maintained accurate documentation of formulation development, ensuring traceability and regulatory compliance.
- Maintained a clean and organized environment.
Warehouse Worker
Larry H. Miller Collision Center
08.2015 - 01.2020
- Kept parts neatly stacked and ready for purchase to boost sales.
- Assisted over 100 customers weekly in finding parts for individual needs.
- Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand.
- Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
- Monitored multiple databases to keep track of all company inventory.
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Ordered and Received automotive parts from various vendors to insure cars be completed in a timely manner.
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Staged products between receiving, storage and shipping areas to accurately transfer items.
- Managed vendor relationships to support supply chain and maintain product quality.
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
- Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
Estimator
Larry H. Miller Collision Center
09.2014 - 10.2015
- Acutely assessed costs and damages to vehicles involved in accidents.
- Called 20 warm leads each week to expand client base.
- Coded claims forms and mediated disputes between insurance companies and clients.
- Submitted up-to-date activity and production logs to agency management and customers for review.
- Promoted client retention through high-quality service and follow through.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Greeted customers to facilitate services, determine service needs and accurately input estimates into electronic systems.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered customer questions and addressed concerns, resulting in 70% reduction in complaint calls.
Automotive Painter
Larry H. Miller Collision Center
09.2012 - 08.2014
- Inspected automotive repairs to match paint and maintain body appearance.
- Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
- Successfully sanded masked and painted vehicles to restore back to pre-accident condition.
- Color matched and mixed paint using color matching technology to ensure a quality color match.
- Polished dirt nibs and restore shine.
Education
High School Diploma -
Riverside High School
Bonners Ferry, IDSkills
- Perfect attendance record
- Attention to detail
- inspections
- Quality control
- Organization and documentation
- Laboratory techniques
- Sample preparation
- Chemical handling
- Precision measurement
Timeline
Formulation Technician
Ultradent Products
01.2020 - 01.2021
Warehouse Worker
Larry H. Miller Collision Center
08.2015 - 01.2020
Estimator
Larry H. Miller Collision Center
09.2014 - 10.2015
Automotive Painter
Larry H. Miller Collision Center
09.2012 - 08.2014
High School Diploma -
Riverside High School
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