AMY MARSHALL
Emmett
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
St Luke's Healthcare System
08.2022 - 01.2025
- Answer call lights promptly and responded to patient needs accordingly.
- Provide basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observe and reported unusual symptoms and changes to primary nurse.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
ENVIRONMENTAL SERVICES LEAD
St. Luke's
01.2022 - 08.2022
- Maintained cleanliness of patient care areas according to established guidelines, utilizing appropriate cleaning supplies and disinfectants.
STORE MANAGER
Sportsman's Warehouse
10.2019 - 07.2021
- Recruit, interview, hire and train employees, including seasonal/temporary staff during busy seasons
- Conduct frequent communication with District Manager and Corporate Office regarding store activity and needs
- Met regularly with department leaders to update policies and improve team performance
- Schedule employees and delegate assignments to meet coverage needs and maintain store standards
- Set clear performance expectations for employees and implement improvement plans to help each reach targets
- Teach employees how to connect with customers, build trust, and independently handle routine concerns
- Recognized for having highest increased EBITDA score among 90 other high-performing stores in 2018
- Quickly received advancing promotions based on customer service, work performance and team leadership skills
- Managed a team of 30-50 store associates and supervisors, providing leadership, training and multi-departmental support and problem solving as Store Manager
- Secured repeat clientele and increase foot traffic by offering unique, bi-monthly events to gain interest of outdoor enthusiasts and hobbyists of all ages and backgrounds
- Conducted daily communication with District Manager and Corporate Office on store activity and needs.
Store Manager
Sportsman's Warehouse
10.2016 - 05.2019
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared monthly reports on sales figures, expenses, profits.
OFFICE MANAGER
Sportsman's Warehouse
11.2015 - 10.2016
- Acted as point of contact for corporate HR, benefits and payroll department
- Managed employee files and assisted employees with general human resource needs, including leave requests, 401k compensation, workers compensation and extended family medical leave
- Onboarded, trained and managed front-end team of up to 10 associates and covered floor shifts as needed
- Developed personnel schedules to ensure adequate floor coverage during peak hours
- Conducted general bookkeeping and reported daily sales and activity statistics.
CLOTHING ASSOCIATE
Sportsman's Warehouse
09.2015 - 11.2015
Education
BSN - Nursing
Eagle Gate College
08-2025
CNA Certificate - Nursing Assistant
CWI
08-2022
HIGH SCHOOL DIPLOMA -
UINTAH HIGH SCHOOL
05.1998
Skills
- Team Leadership
- Motivation & Conflict Resolution
- Retail Management
- Health & Wellness
- Patient-Focused Care
- Vital Signs Monitoring
- Pediatric Care
- Reliable team player
- HIPAA compliance
Timeline
Certified Nursing Assistant
St Luke's Healthcare System
08.2022 - 01.2025
ENVIRONMENTAL SERVICES LEAD
St. Luke's
01.2022 - 08.2022
STORE MANAGER
Sportsman's Warehouse
10.2019 - 07.2021
Store Manager
Sportsman's Warehouse
10.2016 - 05.2019
OFFICE MANAGER
Sportsman's Warehouse
11.2015 - 10.2016
CLOTHING ASSOCIATE
Sportsman's Warehouse
09.2015 - 11.2015
CNA Certificate - Nursing Assistant
CWI
HIGH SCHOOL DIPLOMA -
UINTAH HIGH SCHOOL
BSN - Nursing
Eagle Gate College
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