ANAK AGUNG SUCI PERMATASARI
Denpasar
Summary
Adept at legal analysis and litigation support, I leveraged my expertise in contractual law at SS BARAK LAWFIRM to enhance case preparation efficiency. Skilled in document drafting and due diligence, my proactive approach resulted in a significant increase in client satisfaction. Enforcing customer centric principles was my everyday job in 17 years of experience in Banking Industry. My leadership at PT BANK RAKYAT INDONESIA (PERSERO), TBK, underscored by a strong ability to foster team collaboration, drove project success and improved operational outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Legal Analyst
SS BARAK LAWFIRM
02.2024 - Current
- Supporting case preparation by interpreting laws, rulings and regulations.
- Compiling data and conducting research to draft legal documents for attorneys.
- Balancing multiple projects and prioritizing those with highest potential value to company.
- Handling clerical duties and providing first-level response to phone calls and correspondence.
- Compiling and editing contracts and policies.
- Revising and finalizing letters, briefs, and memos.
- Contacting clients to schedule appointments and discuss progress of cases.
- Researching statutes, decisions, legal articles, and codes.
Notary Public Assistant
Notary Office
02.2024 - Current
- Checking documents and identifying credentials for all parties.
- Looking for signs of fraud or coercion and refused notarization.
- Checking client identification to maintain compliance with state legal requirements.
- Drafting and executing notarial affidavits in accordance with applicable laws.
- Following proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checking documents for accuracy and correct signing before notarizing.
- Meeting with clients in environment to witness signings.
- Supporting administration and research processes for civil litigation cases.
Section Head
PT BANK RAKYAT INDONESIA (PERSERO), TBK
10.2020 - 10.2024
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
- Collaborated with other department to support projects, identify issues and implement improvement activities.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
Senior Banking Assistant
PT BANK RAKYAT INDONESIA (PERSERO), TBK
10.2010 - 10.2020
- Completed e-learning plan and bank secrecy act training and maintained up-to-date banking knowledge.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Gathered due diligence information for account opening document preparation.
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Established rapport with new clients to increase satisfaction and loyalty.
- Monitored and verified suspicious activity on customer accounts.
- Trained new hires on customer service policies and procedures.
- Assisted customers with banking needs and inquiries.
- Referred customers to other banking departments for specialized services.
Customer Relationship Officer
PT BANK RAKYAT INDONESIA (PERSERO), TBK
10.2009 - 10.2010
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Supported team in mining and analyzing customer data to identify and plan for expansion and additional business.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Supported team in implementing sales tactics and achieving growth objectives and sales targets.
- Facilitated meetings and discussions between client and team.
- Maintained and built close relationships with customers through regular contact and visits.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Banking Assistant
PT BANKN RAKYAT INDONESIA (PERSERO), TBK
10.2006 - 10.2009
- Executed wire transfers, stop payments and account transfers.
- Processed applications for new accounts.
- Wrote and distributed customer correspondence.
- Assisted customers with banking needs and inquiries
Education
MASTER OF NOTARIAL - NOTARIAL LAW
WARMADEWA UNIVERSITY
Bali, Indonesia09.2023
BACHELOR OF LAW - LAW
UDAYANA UNIVERSITY
Bali, Indonesia03.2006
Skills
- Legal Analysis
- Contractual law
- Litigation Support
- Contract Review
- Due diligence
- Customer Service
- Quality Control
- Fraud Detection
- Interpersonal Skills
- Time management abilities
- Problem-solving abilities
- Relationship building and management
- Team Leadership
- Banking
- Client Engagement
- Customer Relationships
Certification
BEST CUSTOMER SERVICE
VIRTUAL ASSISTANT CERTIFICATION
ADVOCATE CERTIFICATION
TRAVELING
TRAVELING IS REFRESHING OFCOURSE. TRAVELING IS NOT ONLY HAVING FUN WITH THE NEW PLACES. A WELL-PLANNED TRIP BRINGS MORE EXCITEMENT AND SATISFACTION. THAT IS WHY, PLANNING FOR TRAVEL IS A SERIOUS MATTER FOR ME, I NEED MY SYSTEMATIC THOUGHTS IN DETAILING ALL THE PREPARATION. IT IS THE SAME WITH DOING WORK PROJECT THAT REQUIRES PLANNING, TIME MANAGEMENT, INFORMATION RESEARCH, TO ACHIEVE OUR GOAL.
Languages
INDONESIA
Native language
English
Upper intermediate
B2
FRENCH
Beginner
A1
Timeline
Legal Analyst
SS BARAK LAWFIRM
02.2024 - Current
Notary Public Assistant
Notary Office
02.2024 - Current
Section Head
PT BANK RAKYAT INDONESIA (PERSERO), TBK
10.2020 - 10.2024
Senior Banking Assistant
PT BANK RAKYAT INDONESIA (PERSERO), TBK
10.2010 - 10.2020
Customer Relationship Officer
PT BANK RAKYAT INDONESIA (PERSERO), TBK
10.2009 - 10.2010
Banking Assistant
PT BANKN RAKYAT INDONESIA (PERSERO), TBK
10.2006 - 10.2009
BEST CUSTOMER SERVICE
VIRTUAL ASSISTANT CERTIFICATION
ADVOCATE CERTIFICATION
MASTER OF NOTARIAL - NOTARIAL LAW
WARMADEWA UNIVERSITY
BACHELOR OF LAW - LAW
UDAYANA UNIVERSITY
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