Ananda Bakti

Assigned as a DevOps Engineer in the Development Division at Bank BNI, supporting the BNI TapCash project. Responsible for managing application deployment and operational reliability using DevOps best practices.

Handled CI/CD processes to automate build and deployment workflows, ensuring consistent and repeatable releases across environments. Managed container-based deployments using Docker, including image management, container lifecycle, and basic container troubleshooting.

Performed application and infrastructure monitoring using Dynatrace to track performance, availability, and potential issues, enabling proactive incident detection and minimal downtime. Supported logging and basic analysis to assist troubleshooting during incidents and post-deployment validation.

Worked with Oracle and Cassandra databases at an operational level, including basic query analysis, data validation, and troubleshooting to support application stability. Collaborated closely with development and related technical teams to maintain system reliability, meet deployment targets, and ensure high availability of BNI TapCash services.

Handled multiple strategic projects across government institutions and financial organizations, including Direktorat Jenderal Bea Cukai, BPJS Kesehatan, Bank DBS, Kementerian BKPM, OJK, and SKK Migas. Served in a dual role as Technical Account Manager and Presales, acting as the primary technical liaison between clients and internal teams.

As a Presales, I was responsible for addressing clients’ technical concerns and requirements, conducting solution discussions, and ensuring that the Tableau platform effectively met business and analytical needs. This included validating use cases, explaining system architecture, performance capabilities, and integration possibilities to build client confidence in the proposed solution.

As a Technical Account Manager, I provided ongoing service support and periodic system health reports related to the Tableau applications used by clients. I coordinated closely with technical engineers performing on-site support to monitor system performance, resolve issues, and ensure applications operated in line with agreed targets. This role also involved actively maintaining service quality and ensuring SLA compliance through proactive communication and issue management.

Provided direct technical support for key enterprise and government clients, including BPJS Kesehatan, Direktorat Jenderal Bea Cukai, Bank BRI, and IDX (Bursa Efek Indonesia). Responsible for delivering end-to-end technical services in accordance with agreed Service Level Agreements (SLA) between the company and clients.

Key responsibilities included conducting environment assessments to understand existing infrastructure and system readiness, setting up and configuring environments, and performing product installation and deployment. Actively handled on-site support activities, ensuring systems operated reliably and met performance expectations.

Additionally, delivered preventive and corrective maintenance by proactively identifying potential issues, performing system health checks, troubleshooting incidents, and implementing fixes to minimize downtime. Worked closely with internal teams and client stakeholders to ensure service continuity, system stability, and compliance with operational standards.