Ananda Bakti

• Focus on Tableau Software products and provide after-sales service that helps customers get a good and effective usage experience.
• Acted as the main point of contact for multiple clients, ensuring seamless communication and addressing technical issues related to Tableau software.
• Provided expert guidance on Tableau best practices, product adoption, and data visualization strategies to optimize client workflows and business intelligence outcomes.
• Managed deployment and integration of Tableau solutions, ensuring timely and successful project delivery.
• Collaborated with cross-functional teams to resolve complex technical issues and advocate for client needs.

Achievements :

• successfully handled Bank Rakyat Indonesia on their Tableau Deployment and met the availability target of 99.6% throughout the year
• successfully handled BPJS Kesehatan on 3 Different Tableau Deployment and ensured performance on all deployments followed existing SLAs

• Focus on Tableau Software products and provide after-sales service that helps customers get a good and effective usage experience.
• Acted as the main point of contact for multiple clients, ensuring seamless communication and addressing technical issues related to Tableau software.
• Provided expert guidance on Tableau best practices, product adoption, and data visualization strategies to optimize client workflows and business intelligence outcomes.
• Managed deployment and integration of Tableau solutions, ensuring timely and successful project delivery.
• Collaborated with cross-functional teams to resolve complex technical issues and advocate for client needs.

Achievements :

• Successfully handled Direktorat Jendral Bea Cukai on 2 different of Tableau Deployments and ensured performance followed existing SLAs
• Was again trusted to handle the BPJS Kesehatan project to continue the 3 existing deployments and successfully followed all requests based on the SLA for 2 years.
• Successfully assist Mandiri Taspen in implementing Tableau deployment and ensuring user satisfaction as well as providing demos and use cases that are useful for new users of Tableau products.
• Successfully assist Otoritas Jasa Keuangan in implementing a New Tableau deployment to be used with the existing Tableau Deployment and ensured deployment time and performance followed existing SLAs.
• Successfully assisted the Kementerian BKPM in implementing Tableau deployment and successfully maximized the use of limited resources to meet the demands of Users.

• Focusing on several technology products such as Tableau, Sisense, SingleStore, Okta, Palo Alto Networks
• Boosted customer retention by providing exceptional product support and addressing user concerns.
• Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
• Researched product's technical specifications and accurately communicated information.
• Conducted competitive analyses to inform strategic decisions, positioning products effectively in market.

Achievements :

• Successfully assisted KB bank in choosing BI products that fit their needs and budget. The final product chosen was Sisense due to the need for large-scale use at a competitive price.
• Successfully assisted the Indonesian KPU in determining other options from Active Directory by using OpenLDAP for the needs of centralizing user data for applications to be used.