Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sri WAHYUNI

Sri WAHYUNI

Executive Housekeeper
Purwokerto Selatan,Jawa Tengah

Summary

Professional hard working ,kind ,friendly and calm Housekeeper with a solid history of achievement in Housekeeping. Motivated leader with strong organizational and prioritization abilities with 5 years experience in hospitality. Represent establishment with friendly professional demeanor at all time.

Overview

6
6
years of professional experience

Work History

Housekeeping Room Attendant/part Supervisor

Soho Metropolitan Hotel
Toronto, Canada
08.2018 - 03.2020
  • Inspect work performed to ensure that it meets specifications and established standards
  • Perform or Assist with cleaning duties as necessary
  • Plan and prepare employee work schedule
  • Implement weekly projects
  • Investigate complaints and take connective actions
  • Advise managers , desk clerk or admitting of room ready for occupancy.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Organized supplies for use based on expected customer needs.
  • Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Attended to [Number] guest rooms by sweeping, mopping and vacuuming.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Removed trash, recycling and linens from rooms to transport to designated areas.
  • Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.

Customer Care Representative

maid4you
Toronto, Canada
02.2017 - 07.2018
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Prepared customer reports by gathering data collected during customer interactions.
  • Educated customers where applicable to alleviate need for future contact.
  • Supported customers to maintain positive relationships throughout and following sales processes.
  • Promoted product offerings to drive growth and exceed benchmarks.

Assistant Executive Housekeeper

Strategic Coach
Toronto, Canada
05.2020 - 09.2022
  • Maintain work hours ,budgets and other information
  • Establish expected standards and procedure
  • Complete regular spot check and routine inspection
  • Maintain a positive relationship with suppliers, including sourcing new suppliers where necessary
  • Prepare and organizing event.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Organized supplies for use based on expected customer needs.
  • Prepared and distributed assignment sheets to assigned staff.
  • Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
  • Conducted daily walk throughs and inspections of guest rooms and public spaces.
  • Conferred with staff to resolve performance and personnel problems and discuss company policies.
  • Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
  • Ordered supplies through approved vendors and submitted invoices for payments.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Communicated with maintenance team on damages to repair.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Inspected furniture for damage or stains in between guest stays.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.

EVS Housekeeper

CTS
Toronto, Canada
06.2021 - 09.2022
  • Supervise the housekeeping team
  • Carry out regular inspection
  • Complete all department reports to include individual performance
  • Ensure productivity goal are meet.
  • Dusted, swept and mopped to maintain clean, safe environment for clients.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Responded quickly to calls for spills and other potentially dangerous situations.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Communicated with maintenance team on damages to repair.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Monitored supply levels of cleaning supplies and placed orders when necessary.

Education

Diploma - Language literature

Seneca College
09.2016

Associate of Science - Personal Support Worker

Metrocare Health Academy
Toronto
05.2016

Some College (No Degree) - Social Work

York U
Toronto

Skills

  • Complex problem solving
  • Detailed oriented
  • Microsoft office
  • Judgement and Decision making
  • Highly responsible and reliable
  • COVID-19 Safety Procedures
  • Guest Service and Support
  • Team Support and Collaboration
  • Inventory Control
  • Multitasking and Prioritizing
  • Verbal and Written Communication
  • Work Planning and Organization
  • Storage Area Management
  • Service Oriented
  • Supply Replenishment
  • Cart Stocking and Organization
  • Time Management
  • Relationship Building
  • Service-Oriented
  • Health Standards Compliance
  • Detail-Oriented
  • Professional and Courteous
  • Customer Service-Focused

Languages

Indonesian, English
First Language

Timeline

EVS Housekeeper

CTS
06.2021 - 09.2022

Assistant Executive Housekeeper

Strategic Coach
05.2020 - 09.2022

Housekeeping Room Attendant/part Supervisor

Soho Metropolitan Hotel
08.2018 - 03.2020

Customer Care Representative

maid4you
02.2017 - 07.2018

Diploma - Language literature

Seneca College

Associate of Science - Personal Support Worker

Metrocare Health Academy

Some College (No Degree) - Social Work

York U

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Sri WAHYUNIExecutive Housekeeper