Anas Al-Areqe
Summary
Bilingual leader with proven success in exceeding KPIs, implementing global policies, and driving data-driven solutions. Expert in cross-cultural communication and stakeholder management, leading large teams to enhance operational efficiency and mitigate risks.
Overview
6
6
years of professional experience
Work History
Operation Manager
Accenture
06.2022 - 12.2024
- Spearheaded Trust & Safety team of 150 to consistently surpass KPI targets, fostered open communication with clients to address their concerns and optimize their platforms, and acted as a bridge between team and leadership to resolve challenges
- Drove a significant increase in weekly and monthly attendance from 80-85% to 95-100%, directly enhancing team efficiency and productivity
- Conducted comprehensive policy and data analysis for multiple client requests, consistently delivering clear, actionable solutions that resulted in 100% positive satisfaction ratings, with one instance receiving an exceptional rating
- Earned client appreciation for successfully leading a complex global migration of 600-1000 employees across multiple vendors, locations, and career levels
- Developed comprehensive guidance, executed thorough policy and tool analysis, implemented a robust testing and feedback system, and provided detailed weekly reporting
- Elevated team results from 95-97% to 98-100% on average across all KPIs, demonstrating a commitment to continuous improvement and excellence
- Awarded AICOM Excellence Award, Innovation Accelerator Award, and Shining Star Award
Team Lead
Accenture
09.2021 - 06.2022
- Optimized trust & safety team operations, ensuring consistent coverage and exceeding client expectations through collaborative problem-solving
- Fostered a positive and inclusive team environment while proactively addressing technical issues to maximize productivity
- Delivered timely data analysis, policy recommendations, and risk assessments, leveraging expertise in the Arabic language and market dynamics
- Awarded Top Performer Team Lead title in January 2022, recognizing exceptional leadership and contributions
- Consistently exceeded expectations in data analysis, providing actionable insights that drove decision-making
- Recognized by management and clients for expertise in chart creation, logical questionnaire mapping, policy analysis, and risk management
Quality Coach
EPS Consultants
12.2020 - 09.2021
- Drove trust & safety team quality performance from 95-97% to 98-99% within the first three months by aligning team members on policies, providing targeted coaching and resources, and identifying/addressing knowledge gaps
- Proactively analyzed and improved existing policies, creating engaging presentations and resources to enhance team understanding and performance
- Consistently provided support to other business units through efficient document management and reporting, leveraging expertise in Arabic language and markets
- Maintained a collaborative and positive attitude under pressure, demonstrating strong teamwork and leadership skills
IT Associate
EPS Consultants
02.2019 - 12.2020
- Consistently delivered high-quality analysis of 40+ complex cases daily, earning recognition for exceptional attention to detail and top-performer status in multiple months
- Successfully responded to ad-hoc requests from team leaders and clients, consistently exceeding expectations and driving high-quality results, particularly in specialized Arabic language and market projects
- Recognized as 'Outperformer Analyst' by the end of 2020, highlighting a strong track record of performance excellence and teamwork under pressure
Education
Bachelor of Arts and Science -
Lebanese International University (LIU)
Sana'a, Yemen01.2016
Skills
- Project Coordination
- Team Leadership
- Quality Improvement Strategies
- Information Security
- Analytical Problem-Solving
- Interpersonal Communication Skills
- Process Optimization
Websites
Languages
Arabic
Proficient
C2
English
Advanced
C1
Timeline
Operation Manager
Accenture
06.2022 - 12.2024
Team Lead
Accenture
09.2021 - 06.2022
Quality Coach
EPS Consultants
12.2020 - 09.2021
IT Associate
EPS Consultants
02.2019 - 12.2020
Bachelor of Arts and Science -
Lebanese International University (LIU)
Similar Profiles
Uttara MerupulaUttara Merupula
Team Leader at AccentureTeam Leader at Accenture
Anchitha K RAnchitha K R
Senior Software Engineer at AccentureSenior Software Engineer at Accenture
PHANI TEJA NALLAMOTHUPHANI TEJA NALLAMOTHU
Senior Manager, Technology Architecture at AccentureSenior Manager, Technology Architecture at Accenture