ANASTASIA SOPAHELUWAKAN
Customer Service Excecutive
Central Jakarta
Summary
I'm a graduate with Bachelor of Land Management Transport in Sekolah Tinggi Manajemen Transport Trisakti. I'm extremly motivated and constantly develop my skill and grow Professionally productive person with strong communication, analitycal and problem solving skill. I'm confident in my ability to come with interesting ideas. Exceptional communication and networking skill. Successful working in a team environment, as well as independently. The ability to work under pressure and multi-task. The ability to follow instructions and deliver quality result. i'm a compliance working
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Executive
PT. NOATUM LOGISTICS INDONESIA
JAKARTA SELATAN
03.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Created, prepared, and delivered reports to various departments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Researched and corrected customer concerns to promote company loyalty.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Created customer support strategies to increase customer retention.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
Warehouse Leader
CIPTA KRIDA BAHARI
Jakarta
11.2018 - 01.2022
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Pricing Excecutive
NAKU FREIGHT INDONESIA
Central Jakarta
11.2018 - 01.2022
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
Export Customer Service
PT. NAKU FREIGHT INDONESIA (KUEHNE + NAGEL)
JAKARTA SELATAN
10.2014 - 10.2016
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Education
BACHELOR OF ECONOMICS - Transportation Management
Institue Transportasi Dan Logistik Trisakti
INDONESIA 09.2011 - 07.2015
NETWORKING ADMINISTRATOR
BINA NUSANTARA
INDONESIA 07.2009 - 07.2010
Skills
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Timeline
Customer Service Executive
PT. NOATUM LOGISTICS INDONESIA
03.2022 - Current
Warehouse Leader
CIPTA KRIDA BAHARI
11.2018 - 01.2022
Pricing Excecutive
NAKU FREIGHT INDONESIA
11.2018 - 01.2022
Export Customer Service
PT. NAKU FREIGHT INDONESIA (KUEHNE + NAGEL)
10.2014 - 10.2016
BACHELOR OF ECONOMICS - Transportation Management
Institue Transportasi Dan Logistik Trisakti
09.2011 - 07.2015
NETWORKING ADMINISTRATOR
BINA NUSANTARA
07.2009 - 07.2010
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