Anastasia Riska Putri
Customer Relationship Management Division Head
Summary
Experienced leader with managing complex division operations and strong background in strategic management also operational excellence . Proven track record in driving team collaboration and achieving high-impact results with organizational goals. Skilled in project management, organizational development, and adaptive problem-solving. Known for fostering dependable and flexible work environment, aligning teams with evolving business needs.
Overview
19
19
years of professional experience
Work History
Customer Relationship Management Division Head
PT Tower Bersama Group
01.2023 - Current
- Building and maintaining strong, long-lasting relationships with customers by ensuring customer satisfaction, driving loyalty, and increasing lifetime value
- Ensured compliance with industry regulations and company policies, maintaining high standards of ethical conduct in all operations.
- Implemented change management initiatives to successfully transition the division through organizational restructuring.
- Evaluated team performance regularly using established metrics, providing constructive feedback for ongoing improvement efforts.
- Developed strategic plans to drive business growth and improve overall performance.
- Established strong working relationships with stakeholders to maximize collaboration and achieve division objectives.
- Collaborated closely with other division heads to develop integrated strategies that leveraged the strengths of each team for overall organizational success.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Managed accounts to retain existing relationships and grow share of business.
Customer Relationship Department Head
PT Tower Bersama Group
09.2020 - 12.2022
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
- Developed strong interdepartmental relationships to improve communication and collaboration across the organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Senior Key Account Manager
PT Profesional Telekomunikasi Indonesia
07.2019 - 09.2020
- Strengthened client relationships through regular communication and effective problemsolving.
- Built and maintained strong client relationships to drive business growth.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Key Account Manager
PT PLN Icon Plus
12.2012 - 02.2015
- Played an instrumental role in winning new business through targeted prospecting and relationship building activities.
- Implemented process improvements within the key accounts division, enhancing efficiency levels across the team.
- Collaborated with internal teams to ensure timely and accurate delivery of products and services to clients.
- Identified opportunities for upselling within existing accounts, resulting in increased revenue generation.
Senior Project Planner
PT. Ericcson Indonesia
07.2008 - 10.2012
- Established planning objectives for projects by identifying key issues, approaches and performance metrics.
- Optimized project schedules by closely monitoring progress and proactively addressing potential roadblocks.
- Established strong relationships with stakeholders, ensuring clear communication of expectations and deliverables.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and implemented project plans and budgets to ensure successful execution.
Project Administrator
PT Ericsson Indonesia
Jakarta, Choose One...
12.2006 - 07.2008
- Collaborated with cross-functional teams to ensure seamless project integration and alignment with organizational goals.
- Supported senior management in strategic planning activities related to future projects or initiatives within the organization.
- Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
- Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Avoided construction delays by efficiently following through with site inspections.
Education
Bachelor of Science - Industrial Engineering
Trisakty Univeristy
Jakarta, Indonesia 04.2001 -
Skills
Relationship building
Customer focus
Performance improvement
Sales and marketing expertise
Problem-solving abilities
Client relationship management
Customer relationship management
Customer relationship development
Verbal and written communication
Effective communication
Strategic planning
Team management
Timeline
Customer Relationship Management Division Head
PT Tower Bersama Group
01.2023 - Current
Customer Relationship Department Head
PT Tower Bersama Group
09.2020 - 12.2022
Senior Key Account Manager
PT Profesional Telekomunikasi Indonesia
07.2019 - 09.2020
Key Account Manager
PT PLN Icon Plus
12.2012 - 02.2015
Senior Project Planner
PT. Ericcson Indonesia
07.2008 - 10.2012
Project Administrator
PT Ericsson Indonesia
12.2006 - 07.2008
Bachelor of Science - Industrial Engineering
Trisakty Univeristy
04.2001 -