Summary
Overview
Work History
Education
Skills
BIODATA
Awards
Languages
Timeline
background-images
ANASTASYA AINA AZZAHRA

ANASTASYA AINA AZZAHRA

South Jakarta

Summary

Experienced as a Ticketing Agent with over 5 years in the travel and airline industry, proficient in handling both domestic and international bookings. Skilled in using multiple Global Distribution Systems (GDS) including Abacus, Amadeus, Galileo, Sabre Sonic, and Altea, as well as All Airlines B2B platforms for ID, AU, TH, VN, MY, and SG. Known for delivering excellent customer service, managing reservations accurately, and working efficiently under pressure. Committed to ensuring smooth ticketing operations and enhancing customer satisfaction.

Overview

8
8
years of professional experience

Work History

Ticketing Specialist for Traveloka

ATI BUSINESS GROUP
01.2019 - 01.2025
  • Assisted customers to issue domestic and international flight ticket
  • Assisted customers to reissuing ticket with 100% of accuracy
  • Coordinate with customer facing team from Indonesia, Singapore, Malaysia, Thailand, and Vietnam regarding passengers ticket
  • Worked to maintain daily productivity
  • Expert on GDS system: Sabre, Galileo, Sabre Sonic, Altea
  • Expert on NGDS system: all airlines B2B for ID, AU, TH, VN, MY, and SG

Wedding Organizer / Event Organizer

FREELANCE
01.2017 - 01.2025
  • Planned and coordinated weddings and corporate/private events.
  • Managed vendor relations, event timelines, and on-site operations.
  • Ensured client satisfaction through attention to detail and smooth execution.


for Eterna Groups, MICETRO

Event Usher / Promotional Staff / SPG (Sales Promotion Girl)

FREELANCE
01.2017 - 01.2025
  • Greeted and guided guests to designated areas.
  • Assisted with crowd control and ticket validation.
  • Ensured smooth event flow and guest satisfaction.
  • Promoted products/services and engaged with potential customers.
  • Demonstrated product knowledge and boosted brand visibility.
  • Achieved sales targets during promotional events.


Brands:


Beauty Products

Swan Jewerly, Passion Jewelry, The Palace, OhMan Pomade, Armado Caruso, Scarlett


Otomotif

Honda, Suzuki, Enine, Pertamina, OTOPROJECT, INDOMOG, Solar Gard, Mola TV, Moladin


Bank/Electronics

BNI Aplikasi YAP!, Danamon, Samsung, OONA Insurance, VIVO, WOWBID, DANA, ESB


E-commerce

Pasar Warga, OnDelivery, Bounce.max, Blibli.com


Food&Baverages

Seven Clouds, Marshwood Brownie, Dua Belibis, Pocky Stick, Dimatique, KitKat, Nü Teh Tarik, Frisian Flag, MamaBerrys, Tolak Angin


etc:

Shilla Tour, Panorama JTB, Graha Adhistana, Grand Heaven, OnDelivery, Lembaga Penjamin Simpanan, Inabuyer, LPKN, Sampoerna Academy, Citilink, DBL, Free Fire, Camel, Cyronium, Sensodyne, Hypernet, Vidio


Fashion Model

FREELANCE
01.2017 - 01.2025
  • Participated in photoshoots, product launches, and promotional campaigns.


Brand:

- Martha Tilaar (Hair Do)

- The Palace (Fashion Show)

- Model KOL SUKO

Education

High School Diploma -

ST. THERESIA TOURISM HIGH SCHOOL
Jl. Gereja Theresia No.04, RT.8/RW.4, Gondangdia
07-2019

Skills

  • Abacus, Amadeus, Galileo, Altea, Sabre Sonic
  • Airlines B2B ID, TH, VN, MY, SG, AU
  • Lark
  • Salesforce
  • Atlassian
  • Slack
  • IPScape
  • Customer Services
  • Problem Solving
  • Time Management
  • Communication Skill
  • Ability to work in a team & under pressure
  • Understanding customer behaviour
  • Marketing
  • Public Speaking

BIODATA

  • Place/Date of Birth : Bekasi, 2000-02-04
  • Nationality : Indonesia
  • Marital Status : Single
  • Religion : Catholic

Awards

Best Agent Ticketing 2020 - 2024

Languages

English
Intermediate (B1)

Timeline

Ticketing Specialist for Traveloka

ATI BUSINESS GROUP
01.2019 - 01.2025

Wedding Organizer / Event Organizer

FREELANCE
01.2017 - 01.2025

Event Usher / Promotional Staff / SPG (Sales Promotion Girl)

FREELANCE
01.2017 - 01.2025

Fashion Model

FREELANCE
01.2017 - 01.2025

High School Diploma -

ST. THERESIA TOURISM HIGH SCHOOL
ANASTASYA AINA AZZAHRA