Hi, I’m
Ana Sylvia Tarangi
Banker
Ambon City
Summary
Dynamic leader with a proven track record at PT Bank Tabungan Negara (Persero) Tbk, enhancing customer satisfaction and driving sales through expert negotiation and relationship building. Leveraged excellent communication and decision-making skills to mentor teams and develop efficient CRM systems, significantly improving client engagement and operational efficiency.
Overview
11
years of professional experience
2
Certifications
Work History
PT Bank Tabungan Negara (Persero) Tbk
Commercial Lending Head
10.2020 - Current
Job overview
- Enhanced customer satisfaction rates by proactively addressing inquiries or issues before they escalated into larger problems.
- Implemented CRM system to track leads, prospects, and ongoing communications with clients for improved efficiency.
- Identified business prospects in target markets and developed defined marketing plans to attract new clients.
- Mentored junior sales representatives on best practices while fostering a collaborative team environment.
PT Bank Tabungan Negara (Persero) Tbk
Funding Officer
06.2016 - 10.2020
Job overview
- Collaborated with cross-functional teams to gather necessary information for grant applications.
- Assisted colleagues with their funding applications, offering guidance on proposal development and submission processes.
- Developed strong relationships with donors, enabling successful fundraising campaigns.
PT Telkomsel
Customer Service Representative
01.2014 - 01.2016
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Pelita Harapan UniversitySurabaya
Psychology
04.2001
University Overview
- 3.13 GPA
Skills
Strong negotiation skills
Sales Presentations
Sales Reporting
Upselling strategies
Objection handling
Excellent Communication
Decision-Making
Problem-solving aptitude
Relationship Building
Accomplishments
- Achieved 2nd place by completing National Sales and Service Award by PT Bank Tabungan Negara with accuracy and efficiency in 2024
- Won 1st place Sales and Service Award by PT Bank Tabungan Negara Area Level for category Small Medium & Credit Program Unit Head in 2024
- Become The Best Customer Service Representative Telkomsel at Pamasuka Level in 2015
Certification
CSP - Certified Sales Professional
Timeline
Pelatihan Selling Skill dan Analisa Laporan Keuangan SME
06-2024
CSP - Certified Sales Professional
05-2023
Commercial Lending Head
PT Bank Tabungan Negara (Persero) Tbk
10.2020 - Current
Funding Officer
PT Bank Tabungan Negara (Persero) Tbk
06.2016 - 10.2020
Customer Service Representative
PT Telkomsel
01.2014 - 01.2016
Pelita Harapan University
Psychology
04.2001