ANCHAL SAMTANI
Jakarta
Summary
Experienced operations leader with a strong background in technology, business development, and project management. Developed a mobile app connecting handymen with users for on-demand services, driving significant growth in the consumer market. Expanded the business into B2B, collaborating with enterprise clients and overseeing large-scale construction projects. Demonstrated ability to optimize operations, scale services, and manage complex business transitions. Skilled in app development, process improvement, strategic partnerships, and operational efficiency. Consistently delivered exceptional results in both consumer and enterprise sectors.
Overview
14
14
years of professional experience
Work History
Director of Operations
GO-MANDOR (PT NIAGA MAKMUR BERJAYA)
01.2022 - Current
- Spearheaded the development and execution of operational strategies, processes, and systems to drive efficiency and growth in a fast-paced construction startup environment
- Built and lead high-performing operations team from ground up, hiring, training and mentoring staff across multiple disciplines including project managements, technical team (senior engineers, engineers, project controllers), procurements, logistic
- Played a pivotal role in scaling the business, transitioning from handling small maintenance projects to securing and managing large-scale construction projects, including million-dollar ventures
- Developed and implemented strategies to expand the company's business footprint in both B2B (business-to-business) and B2C (business-to-consumer) sectors, identifying and securing key commercial contracts while establishing a strong consumer project portfolio
- Oversaw day-to-day operations of all construction and maintenance projects, ensuring timely completion within budget and in compliance with safety and quality standards
- Designed and implemented project management systems and tracking tools to streamline workflows, reduce operational costs, and improve resource allocation
- Collaborated with senior leadership to establish long-term business goals and performance metrics for operational improvement
- Built relationships with vendors, subcontractors, and clients to facilitate seamless project delivery and customer satisfaction
- Analyzed and mitigated operational risks, developing contingency plans for potential disruptions or delays
Manager of Operations
GO-MANDOR (PT NIAGA MAKMUR BERJAYA)
01.2019 - 06.2022
- Oversee daily operations of a mobile platform connecting clients with skilled handymen, ensuring seamless execution of bookings, job scheduling, payments, and customer support.
- Developed and implemented operational processes to enhance service efficiency, improving job completion time.
- Managed and streamlined workflows between cross-functional teams, including product development, customer service, and marketing, to ensure alignment and smooth communication.
- Led and grew a team of operations staff, providing training, mentorship, and performance evaluation
- Managed relationships with business clients and service providers, negotiated contracts, and communicated ways that can support various business
Mobile App Project & Implementation Manager
GO-MANDOR (PT Niaga Makmur Berjaya)
04.2016 - 06.2019
- Co-founded and co-led a startup developing a mobile app to connect users with trusted handymen for renovation and construction services, improving livelihoods for both clients and service providers.
- Led product development by collaborating with cross-functional teams to create a seamless, user-friendly platform with transparent pricing and secure service for users and handymen.
- Supported marketing strategies, business development, and partnership building to grow the user base and attract skilled handymen to the platform.
- Worked closely with the IT and product teams to develop the app’s core functionality, focusing on simplifying the booking process for both users and service providers.
- Directed business operations, including product roadmap, UX, and key features aimed at improving team productivity and communication.
- Managed cross-functional teams (developers, designers, customer support) to ensure alignment with company vision, timelines, and performance targets.
- Developed and executed successful go-to-market strategies, ensuring product launches met industry needs.
- Oversaw all aspects of company operations, including hiring, team scaling, performance goal setting, and day-to-day business execution.
- Coordinated with sales and marketing teams to refine promotional strategies, targeting construction companies of all sizes
- Coordinated with sales and marketing teams to refine promotional strategies, targeting construction companies of all sizes.
Process Engineer, SO2 emission reduction project
VALE
01.2011 - 01.2015
- Responsible for the development and progress of various short to long term project initiatives to reduce the emission level
- Lead engineer in multiple large scale plant trials and stack monitoring involving up to 70 personnel from various departments; ensuring that trials were conducted safely and achieved their needed objectives
- Conducted in depth technical data analysis and report writing for various stakeholders
- Key process engineer in the development, testing, design and safety review for the commissioning and implementation of technologies that contributed to the emission reductions
- Led technical and safety discussion in process flow development, risk assessment and HAZOP
- Lead engineer in the creation and development of a detailed SO2 calculation manual as per required by the new Indonesian regulation, ensuring calculations is done as per the standard, and that results are auditable
- As the calculations is based on a plant wide balance, this involved coordination with various teams such as shipment, procurement, operations and logistic team
- Developed standard operating procedures and trained field and control room operators on operating new systems
- Represented as technical advisor to various senior management (both business and operational) and various government bodies on the progress of the project, and provide guidance on the path forward
- Key coordinator on communications regarding project development with teams in Canada and Indonesia
Education
Bachelor of Science - Chemical Engineering
University of Alberta
Alberta, Canada09-2007
Skills
- Project Management
- Teamwork
- Time Management
- Leadership
Timeline
Director of Operations
GO-MANDOR (PT NIAGA MAKMUR BERJAYA)
01.2022 - Current
Manager of Operations
GO-MANDOR (PT NIAGA MAKMUR BERJAYA)
01.2019 - 06.2022
Mobile App Project & Implementation Manager
GO-MANDOR (PT Niaga Makmur Berjaya)
04.2016 - 06.2019
Process Engineer, SO2 emission reduction project
VALE
01.2011 - 01.2015
Bachelor of Science - Chemical Engineering
University of Alberta
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