Andika Trisna Putra
Manager Adjuster
Sidoarjo,JI
Summary
In 2015, Andika began his professional career with PT Prima Adjusterindo Mandiri as a Loss Adjuster. Since then, he has developed extensive expertise in Construction All Risks (CAR) and Erection All Risks (EAR) claims, as well as a in handling a broad spectrum of property damage cases, including major fire, flood and windstorm incidents. Today, as Branch Manager, Andika continues to apply his leadership and technical expertise to strengthen the Company's operations and client service capabilities nationwide.
Overview
11
11
years of professional experience
Work History
Manager (Branch Manager)
PT Prima Adjusterindo Mandiri
09.2022 - Current
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Developed training programs to foster staff development and improve service quality.
- Implemented strategic initiatives that increased client satisfaction and retention rates.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Conduct regular job as Loss Adjuster (survey, reporting, assessing claim, negotiating claim for smooth settlement)
Assistant Manager
PT Prima Adjusterindo Mandiri
05.2021 - 09.2022
- Led team operations to enhance service delivery and client satisfaction.
- Collaborated with management to streamline workflows, resulting in improved operational processes.
- Led team in implementing process improvements, enhancing operational efficiency and reducing turnaround times.
- Mentored junior staff, fostering professional development and increasing team productivity.
- Conducted regular job as Loss Adjuster (survey, reporting, assessing claim, negotiating claim for smooth settlement).
Loss Adjuster
PT Prima Adjusterindo Mandiri
01.2015 - 05.2021
- Led claims investigation processes to assess damages and determine liability.
- Collaborated with insurers and clients to facilitate effective communication regarding claim resolutions.
- Conducted site inspections to gather evidence and document conditions impacting loss evaluations.
- Negotiated settlement agreements between parties to ensure fair compensation aligned with policy terms.
- Developed comprehensive reports outlining findings and recommendations for insurance settlements.
- Implemented standardized procedures for evaluating property damage assessments across various claims types.
Education
Bachelor of Science - Ocean Engineering
Sepuluh Nopember Institute of Technology
Surabaya, Indonesia 04.2001 -
Associate Membership Level For Certified Insurance - Insurance
ANZIIF
Melbourne 04.2001 -
Skills
Customer service
Team leadership
Operations management
Documentation and reporting
Decision-making
Timeline
Manager (Branch Manager)
PT Prima Adjusterindo Mandiri
09.2022 - Current
Assistant Manager
PT Prima Adjusterindo Mandiri
05.2021 - 09.2022
Loss Adjuster
PT Prima Adjusterindo Mandiri
01.2015 - 05.2021
Associate Membership Level For Certified Insurance - Insurance
ANZIIF
04.2001 -
Bachelor of Science - Ocean Engineering
Sepuluh Nopember Institute of Technology
04.2001 -