Andi Prasetyo Wicaksono

• Supervise daily housekeeping operations to ensure cleanliness standards are met.
• Manage and trained housekeeping staff to improve efficiency and service quality.
• Inspecte guest rooms and public areas for cleanliness and maintenance issues.
• Schedule staff shifts and delegated tasks to optimize workflow.
• Ensure proper use and storage of cleaning supplies and equipment.
• Monitore inventory levels and ordered supplies as needed.
• Investigate guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Increase employee performance through effective supervision and training.
• Ensure timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Optimize workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
• Coordinate cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
• Complete schedules, shift reports, and other business documentation.
• Collaborate with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
• Evaluate employee performance and developed improvement plans.
• Reduce linen waste and laundry costs with careful monitoring of usage and effective communication with team members.
• Segregate of trash and recyclables each day to avoid waste buildup.
• Coordinate with maintenance department to ensure timely repairs and minimize guest inconvenience.
• Supervise the flow of luggage transport on embarkation day.

• Clean and sanitize staterooms to ensure guest satety and comfort.

• Organize and replenish guests' amenities and supplies regularly.

• Respond promptly to guest requests and special service needs.
• Coordinate with housekeeping and maintenance teams for timely repairs.
• Ensure linen and towel stocks are adequate and neatly stored.
• Report any safety hazards or damage in guest cabins immediately.
• Follow strict hygiene protocols and safety standards onboard.

• Help stateroom steward to make the bed.
• Clean and sanitize bathrooms daily to ensure guest comfort and hygiene.
• Assist with luggage handling and room setup for new and departing guests on embarkation day.
• Restock amenities such as toiletries, towels, and linens regularly throughout shifts.
• Conduct luggage transport from lobby and hallway to Marshalling area on day before debark.
• Maintain public area as per role given as a morning duty.
• Segregate the waste on daily basis for "paper", "recycle", or "general waste".
• Service the officer cabins twice a week.

• Assist in conducting safety drills for passengers during embarkation, ensuring all guests understood emergency procedures and felt confident in their safety onboard.
• Clean and sanitize staterooms to ensure guest satety and comfort.
• Organize and replenish guests' amenities and supplies regularly.
• Respond promptly to guest requests and special service needs.
• Coordinate with housekeeping and maintenance teams for timely repairs.
• Ensure linen and towel stocks are adequate and neatly stored.
• Report any safety hazards or damage in guest cabins immediately.
• Assist with luggage handling during check-in and check-out processes.
• Follow strict hygiene protocols and safety standards onboard.

• Provide the service to bring Pilot and crew to and from airport to and from their residence.
• Manage the driver and transport based on the roster given.
• Check the Radar application for early or late arrival of the planes.

• Develop and maintain the website to promote our services.
• Make some flyers to advertise the products.
• Arrange the schedule based on the list of bookings.
• Arrange the driver efficiently.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.