Andrea Murdoch
Soda Springs
Summary
I have a strong focus on safety compliance and effective traffic management. Demonstrated ability to maintain organized work zones by assisting in the setup of traffic control devices, which minimized disruption and enhanced road safety. Proven skills in staff training and delegation, ensuring tasks are completed efficiently while providing feedback to improve team performance. Background includes managing inventory levels and resolving customer complaints, showcasing effective communication and conflict resolution abilities.
Overview
2026
2026
years of professional experience
2000
2000
years of post-secondary education
Work History
Deli Supervisor
Broulims
Soda Springs
09.2024 - Current
- Maintained cleanliness of work area throughout shift.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Resolved customer complaints in a timely manner while maintaining composure under pressure.
- Delegating and managing duties to employees.
- Overseeing tasks and duties are being completed.
- Giving my employees feedback and criticism regularly.
- Conducted regular inventories of food supplies to maintain accurate records of stock levels on hand .
- Evaluated current operations processes and identified opportunities for improvement .
- Ensured compliance with health department regulations in all areas of the deli.
- Prepared sandwiches, salads, and other hot and cold items as requested by customers.
- Implemented new recipes or promotional ideas as directed by management team members.
- Tracked employee performance against established metrics such as speed of service or upselling techniques used during each shift .
- Developed efficient systems for ordering, stocking, and rotating product.
- Assisted customers with selecting products and answering questions about menu items.
- Facilitated daily team meetings to discuss goals and objectives for the day ahead.
- Supervised and trained deli staff on customer service, food preparation, and safety protocols.
- Processed customer orders accurately and quickly while providing excellent customer service.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Trained new employees to perform duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
Traffic Control Flagger
IDOT/IDOC
Pocatello
06.2015 - 05.2016
- Directed vehicle flow and ensured safety compliance, effectively maintaining a secure work environment for construction personnel.
- Assisted in setting up traffic control devices, contributing to organized work zones and minimizing disruption to road users.
- Monitored traffic patterns and communicated alerts to drivers, enhancing road safety and reducing potential accidents.
- Assisted with the setup of cones, barricades, and other traffic control devices.
- Displayed excellent customer service skills when interacting with members of the public who were affected by road closures or delays due to construction projects.
- Performed manual labor tasks such as lifting barricades and setting up cones, when necessary.
Maintenance and Service
Bannock County Fairgrounds
Pocatello
- Conducted routine inspections and maintenance of fairground facilities, ensuring optimal operational functionality and safety standards.
- Assisted in setting up and dismantling equipment for events, contributing to seamless operations and event success.
- Performed repairs on various structures and equipment, enhancing durability and reducing downtime during events.
Education
GED
Nampa, IDSkills
- Safety compliance
- Customer interaction
- Traffic management
- Inventory management
- Staff training
- Traffic control setup
- Manual labor tasks
- Conflict resolution
- Effective communication
- Staff delegation
- Equipment maintenance
- Time management
- Merchandising strategies
- Customer complaint handling
- Scheduling coordination
- Cleaning & sanitation
- Ordering supplies
- Reliability
- Anticipating problems
- Teamwork
- Interpersonal skills
Accomplishments
- I have received certificates and awards for my work ethic and positive attitude.
- I recieve recognition often for going above and beyond.
- People come to me if they want something done fast and efficient.
Affiliations
- I do volunteer work for a food drive.
- I help others that aren't able to drive get to and from.
- I see my children often that live in different towns/states.
- I am also in recovery and do activities on a regular basis to maintain my sobriety.
References
References available upon request.
Timeline
Deli Supervisor
Broulims
09.2024 - Current
Traffic Control Flagger
IDOT/IDOC
06.2015 - 05.2016
Maintenance and Service
Bannock County Fairgrounds
GED