Andrea Palma
Twin Falls
Summary
Dynamic hospitality professional with exceptional customer service skills honed at Denny's Restaurants. Bilingual and dedicated, I excel in guest engagement and cash handling, fostering repeat business through personalized service. Proven ability to train new staff and maintain cleanliness standards, ensuring a safe and welcoming environment for all patrons.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Denny's Restaurants Franchise Association
12.2023 - Current
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Adapted quickly to fast-paced environments while managing multiple tables efficiently.
- Learned menu items thoroughly to effectively communicate specials and answer questions.
- Supported team members during peak hours by assisting with food preparation and serving duties.
- Engaged with guests to create a welcoming atmosphere, fostering repeat visits.
- Utilized point-of-sale systems for order entry and payment processing accurately and efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Sanitation Specialist
PSSI Packers Sanitation Services
06.2023 - 12.2023
- Ensured compliance with sanitation standards and regulations to maintain a safe working environment.
- Conducted routine inspections of equipment and facilities to identify and address sanitation issues.
- Developed and implemented cleaning schedules for optimal efficiency and effectiveness in operations.
- Trained new team members on proper sanitation procedures and safety protocols to enhance team performance.
- Identified areas for improvement in cleaning techniques, contributing to enhanced operational efficiency and effectiveness.
- Kept log of sanitation progress to reorganize cleaning schedules and order supplies when needed.
- Cleaned processing equipment according to strict company specifications, closely monitoring chemical use for safety and efficiency.
- Demonstrated adaptability when faced with unexpected challenges, working effectively under pressure to maintain high levels of cleanliness throughout the facility.
Education
No Degree - Food Processing Technologies
CSI
Twin Falls, IDHigh School Diploma - General Studies
STHS
So.Lake Tahoe CA 03.2000
Skills
- Bilingual
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Quality control
- Performance improvement
- Guest relations management
- Suggestive selling
- Point of sale operation
- Task prioritization
- Bill computation
- Shift management
- Server training
- Effective customer upselling
- Point-of-sale system
Certification
OSHA certification
Languages
Spanish
Native or Bilingual
Timeline
Server
Denny's Restaurants Franchise Association
12.2023 - Current
Sanitation Specialist
PSSI Packers Sanitation Services
06.2023 - 12.2023
No Degree - Food Processing Technologies
CSI
High School Diploma - General Studies
STHS