ANDREA SAPUTRA
Branch Manager
SUKABUMI
Summary
Accomplished Branch Manager at Astra Credit Companies, I have consistently exceeded performance targets through innovative sales strategies and a focus on customer satisfaction. Skilled in branch operations management and adept at building strong customer relationships, my leadership has resulted in significant improvements in service quality and team development.
Overview
9
9
years of professional experience
Work History
Branch Manager
Astra Credit Companies
07.2024 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Manager
Astra Credit Companies
05.2023 - 07.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Manager
Astra Credit Companies
09.2020 - 05.2023
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Manager
Astra Credit Companies
01.2020 - 09.2020
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Manager
Astra Credit Companies
06.2016 - 12.2019
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Operations Manager
Astra Credit Companies
08.2018 - 05.2019
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Sales Manager
Astra Credit Companies
11.2016 - 07.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Management Trainee
Astra Credit Companies
03.2016 - 11.2016
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Education
Bachelor of Arts - Visual Communication
UNIVERSITAS MULTIMEDIA NUSANTARA
Jalan Scientia Boulevard Gading, Curug Sangereng, 04.2001 -
Skills
Customer service
Branch operations management
Employee development
Customer relationships
Decision-making
Timeline
Branch Manager
Astra Credit Companies
07.2024 - Current
Branch Manager
Astra Credit Companies
05.2023 - 07.2024
Branch Manager
Astra Credit Companies
09.2020 - 05.2023
Branch Manager
Astra Credit Companies
01.2020 - 09.2020
Operations Manager
Astra Credit Companies
08.2018 - 05.2019
Sales Manager
Astra Credit Companies
11.2016 - 07.2018
Branch Manager
Astra Credit Companies
06.2016 - 12.2019
Management Trainee
Astra Credit Companies
03.2016 - 11.2016
Bachelor of Arts - Visual Communication
UNIVERSITAS MULTIMEDIA NUSANTARA
04.2001 -
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