Andrea Valentine

Floral Design Sales Receptionist

Flowers By Paul

01.2020 - 01.2025

Maintained an up-to-date knowledge of company products, pricing policies and promotions.
Processed payments using a cash register, credit card machine or other electronic payment system.
Maintained a clean working environment by organizing office supplies and disposing of waste materials appropriately.
Provided administrative support including filing, data entry, creating reports and updating records.
Ensured compliance with health and safety regulations in the workplace.
Developed relationships with existing customers to encourage repeat business opportunities.
Updated customer contact details on the database ensuring accuracy at all times.
Conducted follow-up calls with customers to ensure satisfaction with their purchases.
Dealt with customer queries both in person and over the phone, providing accurate advice.
Checked stock levels, placed orders for new stock and managed stock inventory.
Greeted customers and provided them with information regarding the products and services.
Maintained confidentiality of sensitive customer information at all times.
Assisted customers in selecting items appropriate to their needs.
Maintained up-to-date knowledge of all products and services offered by the company.
Prepared packages for deliveries and coordinated timely shipments.
Scheduled and confirmed appointments.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Coordinated and communicated with clients to gather pertinent information.
Processed payments and updated accounts to reflect balance changes.
Greeted visitors, assessed needs and directed to appropriate personnel.
Maintained daily calendars, set appointments with clients and planned daily office events.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Entered data in software to keep records of information.
Answered and directed incoming calls using multi-line telephone system.
Directed clients and guests to correct departments, rooms, and staff members.
Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Responded to customer concerns and issues.
Answered calls to help many customers daily.
Greeted customers, answered general questions and directed to appropriate locations.
Investigated and analyzed client complaints to identify and resolve issues.
Scheduled space or equipment for special programs, meetings and conferences.
Greeted visitors entering establishment to determine nature and purpose of visit.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Supplied callers with office address and directions, employee email addresses and phone extensions.
Maintained business office inventory and equipment by checking stock for needed supplies.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Summary

Overview

Work History

Floral Design Sales Receptionist

Education

GED -

Skills

Affiliations

Timeline

Floral Design Sales Receptionist

GED -

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