Andre Trio Iqbal
Director Of Food And Beverage
Palembang
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Director of Food and Beverage
Novotel Hotels And Residence
02.2023 - Current
- Championed the integration of technology in daily operations, streamlining processes and enhancing overall guest experience.
- Enhanced revenue growth by developing strategic marketing campaigns targeting local and regional clientele.
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Revolutionized food presentation techniques resulting in visually appealing dishes that garnered positive reviews from patrons.
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
Assistant Director of Food and Beverage
Novotel Hotels And Residence
11.2021 - 02.2023
- Supported marketing efforts by designing innovative dining promotions that attracted new customers.
- Optimized staffing schedules based on anticipated business volumes, ensuring proper coverage during peak periods while maximizing labor cost efficiencies.
- Ensured consistent delivery of high-quality food and beverages through regular quality control checks.
- Monitored market trends within the hospitality industry, staying informed on competitor offerings in order to maintain a competitive edge.
- Developed strong relationships with vendors, negotiating favorable contracts for products and services.
- Created memorable events by coordinating closely with clients on customized catering packages tailored to their unique needs and preferences.
Food and Beverage Manager
Aston Hotel And Conference Center
08.2020 - 11.2021
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Organized successful special events that contributed to increased sales figures.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
Food and Beverage Supervisor
Wyndham OPI Palembang
12.2019 - 08.2020
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
Food and Beverage Server
Sahid Imara Palembang
04.2019 - 12.2019
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Implemented upselling techniques for add-ons and specialty items, driving additional revenue for the establishment.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
Education
Bachelor of Arts - Public Administration
Universitas Sriwijaya
Palembang, South Sumatra, Indonesia10.2022
Skills
Performance Analysis
undefinedTimeline
Director of Food and Beverage
Novotel Hotels And Residence
02.2023 - Current
Assistant Director of Food and Beverage
Novotel Hotels And Residence
11.2021 - 02.2023
Food and Beverage Manager
Aston Hotel And Conference Center
08.2020 - 11.2021
Food and Beverage Supervisor
Wyndham OPI Palembang
12.2019 - 08.2020
Food and Beverage Server
Sahid Imara Palembang
04.2019 - 12.2019
Bachelor of Arts - Public Administration
Universitas Sriwijaya
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