Andrew McAdoo
Idaho Falls
Summary
Analytical and detail-oriented IT professional with hands-on experience in military and government environments. Proven ability to troubleshoot, maintain, and secure complex systems, while delivering exceptional Tier 1 technical support for classified networks. Skilled in acoustic data analysis, system maintenance, and problem resolution under high-pressure conditions. Strong team collaborator with excellent attention to detail, time management, and a commitment to compliance with stringent security protocols.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tier 1 Help Desk Tech Support
Paradyme Management
Idaho Falls
07.2025 - Current
- Operated and maintained advanced sonar systems for critical naval missions, ensuring high operational performance in demanding environments.
- Performed acoustic data collection and surveillance, providing actionable intelligence for mission planning and execution.
- Conducted preventive and corrective maintenance on sensitive electronic and mechanical systems, ensuring equipment reliability and mission success.
- Collaborated with cross-functional teams to analyze sonar data, identify anomalies, and implement solutions.
- Complied with all security regulations when handling classified information and maintaining system integrity.
Submarine Sonar Technician
US Navy
Agana
02.2023 - 03.2025
- Provide Tier 1/2 technical support for classified government systems, including DOJ platforms, and a range of enterprise applications, such as Microsoft Office and Adobe Suite.
- Diagnose and resolve hardware, software, and network issues, escalating complex cases as necessary.
- Perform system maintenance, including device reboots, account management, and password resets, to ensure smooth system operation.
- Document and track service requests and incidents using ticketing systems to maintain accurate records of issues and resolutions.
- Work closely with higher-level IT staff to address recurring technical challenges, contributing to the continuous improvement of support processes.
- Ensure adherence to IT security protocols, including strict compliance with classified system requirements.
Education
High School Diploma -
Ragsdale High School
Jamestown, NC12-2023
Skills
- Data analysis
- Technical support and troubleshooting
- Equipment maintenance and systems monitoring
- Customer service and client interaction
- Security protocol compliance
- Problem-solving and critical thinking
- Team collaboration and mentorship
- Time management and prioritization
Certification
Top Secret SCI Clearance
Basic Enlisted Submarine Course (BESUB)
Tactical Computers and Network Operator Certification
CompTIA Security+ (Processing)
Basic Enlisted Submarine Course (BESUB)
Tactical Computers and Network Operator Certification
CompTIA Security+ (Processing)
Timeline
Tier 1 Help Desk Tech Support
Paradyme Management
07.2025 - Current
Submarine Sonar Technician
US Navy
02.2023 - 03.2025
High School Diploma -
Ragsdale High School