Tennis
Andrew James Stokes
Operations Support Manager
Jakarta,JK
Summary
Dynamic Operations Support Manager at PT. Pengawas Langit Gelap, adept at enhancing operational efficiency and coordinating complex projects. Leveraged Lean Six Sigma principles to standardize documentation processes, improving project delivery timelines. Proven ability to foster strong supplier relationships and ensure compliance with government procurement standards.
Overview
4
4
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Operations Support Manager
PT. Pengawas Langit Gelap (DARKSKY)
08.2022 - Current
- Supported pre-sales and tender preparation for government defence projects, including development of technical specification documents, proposal decks for Managing Director presentations, document translations from English to Bahasa Indonesia and vice versa, client quotations, and supplier purchase orders.
- Acted as the primary coordination point with international defence and technology suppliers, including vendors from the US, Europe, and the Middle East, managing procurement, shipping logistics, and RMA processes.
- Coordinated end-to-end project documentation, ensuring accurate records from project initiation through delivery, and produced structured progress and status reports for executive management.
- Liaised with main contractors and government end-users (Police and Military) to align project requirements across shipping, system implementation, training, and final handover phases.
- Managed issue tracking and RMA coordination between end-users, suppliers, and internal teams to ensure timely resolution and minimal operational disruption.
- Supported cross-functional teams to ensure projects met contractual, technical, and timeline requirements in compliance with government procurement standards.
- Improved operational efficiency by standardizing project documentation and reporting workflows across multiple defence projects.
- Strengthened supplier and stakeholder relationships by maintaining clear communication across time zones and international regulatory environments.
Import Assistant
PT. Anugerah Bintang Gemilang
02.2022 - 07.2022
- Gained hands-on exposure to end-to-end import operations, from documentation and taxation to customs clearance and port release.
- Strengthened cross-departmental coordination skills across finance, tax, documentation, and operations teams.
- Coordinated with the Accounting team to record company operational expenditure using the BOA system, ensuring accurate and timely transaction entries.
- Supported the Finance team in recording and tracking operational expenses using Odoo ERP.
- Assisted the Tax team in recapitulating Input VAT (PPN Masukan) and PPh 23 withholding tax on a periodic basis.
- Coordinated the request and collection of tax invoices to support compliance and reporting requirements.
- Supported the preparation of PIB (Notice on Imported Goods) in coordination with the Documentation team.
- Assisted in compiling and verifying complete import documentation in accordance with Indonesian customs regulations.
- Coordinated the preparation of Delivery Order (DO) documents for submission to shipping and logistics partners.
- Assisted the Operations team in verifying the completeness of import documents prior to customs clearance.
- Supported quarantine inspection processes for imported goods in compliance with regulatory requirements.
- Coordinated with internal teams during the cargo release process from the port, ensuring smooth handover to logistics providers.
Education
Bachelor of Economics - Management
Bina Nusantara University
Jakarta, Indonesia 04.2001 -
High School Diploma -
De Britto College Yogyakarta
Yogyakarta, Indonesia 04.2001 -
Skills
Operational efficiency
Scheduling coordination
Process updates
Performance improvements
Lean six sigma methodologies
Lean six sigma principles
Certification
PeopleCert IASSC Certified Lean Six Sigma Yellow Belt
Interests
Action Figures
Content Creation
Personal Finance
Languages
English
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
Javanese
Advanced (C1)
Timeline
PeopleCert IASSC Certified Lean Six Sigma Yellow Belt
01-2026
CSSC Lean Six Sigma White Belt
12-2025
FPSB Indonesia Associate Wealth Planner
09-2022
Operations Support Manager
PT. Pengawas Langit Gelap (DARKSKY)
08.2022 - Current
Import Assistant
PT. Anugerah Bintang Gemilang
02.2022 - 07.2022
Bachelor of Economics - Management
Bina Nusantara University
04.2001 -
High School Diploma -
De Britto College Yogyakarta
04.2001 -