ANDREW LOTHAR MATTHEWS
Negara,BA
Summary
Knowledgeable Football Trader with background in online betting industry for 10 years and optimizing trading strategies. Adept at making fast decisions and working under pressure. Takes on challenging ideas and approaches, collaboration and problem-solving. Having strong passion for the sports betting industry. Driven to deliver high-quality service and consistent results.
Overview
12
12
years of professional experience
Work History
Sports Trader (In-Play)
Phoenixfield Inc.
05.2022 - 10.2024
- Monitors spread/percentages and bets of live football matches to adjust in system
- Handle 5 running games at once.
- Monitors customer bet activity and pattern if there is attempted fraud and report to Supervisor.
- Calculated risk to decide odds and hedge or refuse bets.
- Running special games if required such as corners, specific goal 15 minutes, and/or yellow card & red cards.
- Monitor forecasts and make decisions in strategies in order the company does not lose too much.
- Familiar with 3rd party providers such as BetGenius, IPTV, or other websites as a reference for accepting and rejecting tickets.
Customer Service Representative
Apricus Technology Inc.
06.2021 - 04.2022
- Respond and resolve promptly for customer inquiries/complaints in timely manner
- Understanding and implementing Standard Operating Procedures and delivering quality standards to agreed levels
- Escalating system anomalies and general issues faced by customers to relevant party
Customer Service Representative
Everlounge Inc.
06.2020 - 01.2021
- Coordinate with Payment Team regarding customers pending cases such as deposit and withdrawal transactions
- Assessing individual issues and taking appropriate action to ensure that customer’s needs are met
- Follow up on unresolved issues through internal platform CMT within 48 hours.
Sales and Retention Specialist
Bigcat Software Solutions Inc.
06.2014 - 01.2020
- Make pro-active outbound calls to targeted and segmented existing members for following purposes
- Maintain proper call records and outcomes using prescribed templates, for performance reporting to management in timely manner
- Offer off-line promotion bonus programs to entice them to continue playing with us
Safety Officer
PT. Petrotec Guna Perkasa
05.2013 - 05.2013
- Supervision on project overhaul Air Compressor Unit K-325-01C at PERTAMINA Refinery Unit V Balikpapan with team of 3 people
- Responsible to create Job Safety Analysis to research potential hazard that might occur in the working area
- Create a JSA in which contains the basic steps taken, the potential hazards that can occur and the recommendations to avoid these hazards
Safety Officer
PT. Bumi Marga Kharisma Utama
05.2013 - 05.2013
- Supervision on project chemical Cleaning External Tube F-3-01A, F-3-03A, F-8-01, APH F-202-1, F-201-01 & Convection F-202-1 at PERTAMINA Refinery Unit V Balikpapan with team of 12 people
- Monitor and assess dangerous/unsafe situations, as well as develop measures to ensure Health and safety of workers while working in the company environment
- Responsible for putting up MSDS in project area that contains information on the potential hazards (health, fire, reactivity and environmental) and how to work safely with the chemical product
Safety Officer
PT. Bhumi Phala Perkasa
10.2012 - 10.2012
- Supervision on project mechanical cleaning heat exchanger HBG 1030 at Chevron West Seno platform (Makassar Straits) with team of 10 people
- Continuously reminds all team members about safety while on the platform as informed in the safety induction
- Outlined risk elimination and minimisation measures.
Education
Business Management
Bina Nusantara (BINUS) Online University
Jakarta, IndonesiaHigh School - Social Science
Angkasa 2
JakartaSkills
- Trading: Policy implementation, loss and winning computations, risk mitigation
- Languages: Bahasa Indonesia - Native, English - Conversational
- IT: Proficiency in Microsoft Office
- Interpersonal Skills: Sales, customer service, communication
Languages
English
Advanced
Indonesian
Native
Accomplishments
- The Most Consistent Safetyman supervision work in COC HCU-A. Operational Performance Improvement Refinery Unit V Balikpapan. 2013
- Mansion Outbound Specialist Team. Best achiever for the month of April 2018 & 2019
Timeline
Sports Trader (In-Play)
Phoenixfield Inc.
05.2022 - 10.2024
Customer Service Representative
Apricus Technology Inc.
06.2021 - 04.2022
Customer Service Representative
Everlounge Inc.
06.2020 - 01.2021
Sales and Retention Specialist
Bigcat Software Solutions Inc.
06.2014 - 01.2020
Safety Officer
PT. Bumi Marga Kharisma Utama
05.2013 - 05.2013
Safety Officer
PT. Petrotec Guna Perkasa
05.2013 - 05.2013
Safety Officer
PT. Bhumi Phala Perkasa
10.2012 - 10.2012
High School - Social Science
Angkasa 2
Business Management
Bina Nusantara (BINUS) Online University
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