Andriy Orlovskyy
Restaurant Manager
Odessa
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Chefs Table Waiter / Supervisor
Royal Caribbean Inernational
Miami
11.2015 - 11.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
Head Waiter / Supervisor
Waldorf Astoria Club Hilton
Dubai
12.2013 - 02.2015
- Trained staff members on use of POS system.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Head Waiter
Magnolia Restourant
Luck
01.2012 - 10.2013
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Waiter
Celebrity X Cruises
Miami
03.2009 - 10.2011
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Assistant Waiter
Celebrity X Cruises
Miami
04.2008 - 03.2009
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Lawyer - Legal Adviser
Odessa National University
Odessa , French Bulvar 24 09.1999 - 05.2005
Skills
Supervisory experience
Table setup
Table bussing knowledge
Supervisory skills
Staging tables
Assigning tables
Table clearing
Adaptable
Timeline
Chefs Table Waiter / Supervisor
Royal Caribbean Inernational
11.2015 - 11.2022
Head Waiter / Supervisor
Waldorf Astoria Club Hilton
12.2013 - 02.2015
Head Waiter
Magnolia Restourant
01.2012 - 10.2013
Waiter
Celebrity X Cruises
03.2009 - 10.2011
Assistant Waiter
Celebrity X Cruises
04.2008 - 03.2009
Lawyer - Legal Adviser
Odessa National University
09.1999 - 05.2005