Andry Prasetyo

I HAVE A SHOP AT HOME THAT SERVICES AND SELLS DAILY NEEDS. I WORK AVERAGE IN MY SHOP FROM 6 AM TO 9 PM AND SERVE APPROXIMATELY 150 - 200 CUSTOMERS. AND MUST MAINTAIN STOCK OF GOODS AND FINANCES FOR TOMORROW

• Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
• Responded to customers' complaints regarding service and product quality to solve issues.
• Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
• Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
• Conducted regular performance reviews of sales processes and strategies, identifying areas for improvement and implementing necessary changes to drive continuous growth.
• Developed promotional strategies to increase awareness and achieve sales goals.
• Mentored junior team members on best practices in sales techniques, fostering a collaborative work environment that supported individual growth as well as shared success within the team.
• Demonstrated adaptability by embracing new technologies or tools that enhanced productivity or facilitated better communication with clients.
• Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
• Built relationships with customers and community to promote long term business growth.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Selected correct products based on customer needs, product specifications and applicable regulations.

I WORK AS A FITNESS INSTRUCTOR AND PHYSICAL THERAPIST FOR PEOPLE WITH HEALTH DISORDERS. MANAGED ABOUT 30 PEOPLE IN 3 CLASS MEETING, EACH CLASS MEET AROUND 2 HOURS.

• Supported data-driven instruction by assisting teachers with analyzing assessment results and adjusting lesson plans accordingly.
• Analyzed student data, diagnosed instructional needs, and identified research-based instructional strategies.
• Increased student engagement through the implementation of innovative teaching techniques and resources.
• Developed staff members' attitudes, skills, and knowledge through various professional development targeted topics.

I WORK TO ANALYZE THE FINANCIAL CAPABILITY OF SOMEONE WHO HAS A BUSINESS AND WANT TO APPLY FOR A LOAN FROM THE BANK WHERE I WORK, HOW MUCH THE RISKS ARE AND THE PROFITS THAT WILL BE GAINED. MANAGE APPROXIMATELY 30 - 40 LOAN CUSTOMER PER DAY

• Assessed credit risk and analyzed financial statements.
• Analyzed credit scores to determine borrowers' creditworthiness.
• Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
• Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
• Attended credit-related training and conferences to stay informed about industry trends and developments.
• Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
• Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
• Developed customized financial models to assess borrower''s capacity, ensuring accurate credit evaluation.
• Improved overall portfolio quality, conducting regular reviews of existing accounts and recommending appropriate actions.
• Identified potential problem loans early on through ongoing monitoring activities, enabling prompt remedial actions when needed.
• Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
• Investigated and resolved customer disputes related to credit decisions.
• Performed credit reviews on corporations to assess financial conditions.
• Developed credit models to assist in the credit decisioning process.

I WORK AS A BANK TELLER. RECEIVE MONEY IN AND OUT. BY OBSERVING THE BALANCE SHEET MUST REMAIN BALANCED

I WORK AS A CUSTOMER SERVICE, SERVING CUSTOMERS AND CARRYING OUT INTERNAL TRANSACTIONS IN THE OFFICE. MANAGE APPROXIMATELY 100 - 150 CUSTOMER ON SITE AND 20 - 30 INCOMING CALLS AND EMAIL DAILY

• Completed data entry to record call notes, suggestions and questions.
• Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
• Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
• Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
• Responded to customer requests for products, services, and company information.
• Managed timely and effective replacement of damaged or missing products.
• Created and maintained detailed database to develop promotional sales.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.