Andry Pramana Putra
Indonesia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Head Butler
Raffles
Bali
10.2023 - Current
- Support, manage and Organize FO team whose mission is to ensure service and product quality standards are met and that optimum service is provided to all guests according to hotel’s and company’s objectives, this is accomplished within scope of a budget and in conformity with well-defined management norms.
- to be the champion of membership program for the resort and sharing through training to other colleagues on information related to membership program.
- Responsible for planning, directing, controlling, coordinating and participating in the activities of all personnel engaged in guest related activities in front office
- responsible for the operation of the FO department( Butler, Concierge & Front Office), overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipments, installations, systems and buildings of the hotel, both term of asserts and respect of equipments
- monitor FO & Butler personnel in particular butler team to ensure guests receive prompt, cordial attention and personal recognition at all time especially for SAG and VIP.
- supervise The FO team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue by setting up target and drive the team to achieve up-sell program for villa and in house activities.
- promote internal hotel sales and INH facilities and monitor front office marketing knowledge of credit policies and procedures and liaise closely with finance department to ensure that credit procedures are properly carried out.
- to know and implement system recovery procedures when needed, interpret reports and share the necessary information to relevant department for improvement
- monitor and control the VIP amenities, making sure that they are fresh and in high quality
- support butler to follow up guest request before arrival, throughout the stay till departure
- responsible for front office department schedule and butler assignment.
- Communicate with vendor for special request from guest.
- ensure all butlers carry on the job task daily from make up service till sleeping ritual process (Evening Service) up to Raffles & Accor Standard.
- Conduct LQA Standard to all Butlers and liaise with Duty Manager and FOM.
- conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.
- Assure seamless experience for Arrival & Departure guest including Special Occasion Decoration request.
- Follow up guest issue/complain and record in RSM ( Royal Service Management)
- Follow up and monitor daily upselling, Loyalty Contribution, Reputation Performance, Validated Recruitment (Accor Membership Enrolment).
- Join Credit Meeting and review Performance of butler upselling monthly
- Join daily morning briefing with ex-com member.
- Inspect Villa for arrival guest of TOP VVIP Guest.
- Assist sales team for site inspection when needed.
- follow up monthly butler incentive, Upselling Incentive, departure gift expenses and report, Sparkle Report
- Make new butler project and standard.
- Monitor butler storage inventory and follow up the order with Butler Supervisor
- Welcome & farewell guest
- Direct report to General Manager
Assistant Villa Manager(Butler Supervisor)
Banyan Tree Hotels & Resorts (Under GEG)
Taipa
05.2019 - 09.2023
- Handled guest complaints and offered complimentary services for hardship cases and focused on guest service detailed oriented.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Handled site inspection or showing room request.
- handled GEG owner whenever staying with Banyan Tree.
- Handled Top VIPS when staying such Prime Minister, High Profile Guest, Celebrities.
- Conduct Forbes standard Refreshment Training to all Butlers
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Administered new hire paperwork and maintained employee files.
- Oversaw reservations received from direct calls and provided room availability information.
- Monitored Team Member Leave and made necessary adjustment/assignment based on operational needs.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Built and maintained productive relationships with employees.
- Welcome guest upon Arrival and fond farewell upon Departure
- Input and confirmed reservations for guests.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Oversaw recruiting, interviews and new employee hiring.
- Coached staff on strategies to enhance performance and improve customer relations.
- Verified customer credit to establish payment method for accommodations.
- connected with guest from pre-arrival letter email to collect guest preference or request and assign the butler to follow up before arrival and during stay.
- Ensured all VIP arrival arrangements are set and communicate with Concierge for the transportation including double check all areas to ensure guest has seamless experience from arrival to departure
- coordinated with butlers to send post stay email while inviting the guest to share their good experience in tripadvisor.
- discussed and scheduled villa maintenance program with Engineering Director to ensure guest enjoy the great product of villa.
- Followed up Villa Defect.
- Assured all Special Occasions set up are properly set such as Birthday, Honeymoon, Anniversary, proposal and graduation celebration.
- Monitored Butler Storage inventory and ordered the needs.
- discussed with chef for festive Amenities or special arrangement requested from the guest.
- assure daily basis butler operational run smooth such as in Villa dining order, Arrival Experience arrangement & set up, Departure Arrangement and In house guest request.
- found solution every challenge during operational to improve the quality working experience and guest service experience.
- Double checked guest folio daily and follow up with the butler-incharge to make sure everything is in order.
- follow up Locked Safety box assistance with security and guest.
- assisted guest for doctor`s assistance
- updated Duty Manager Log.
- Followed up Monthly Butler Collective Tips and shared it.
- Prepared Villa Butler and Floor Butler Assignment.
- Dealing with Casino host for everything related with their guest, Arrival/Stay/Departure arrangement including billing follow up.
- Direct Report to Front Office Operational Manager and General Manager.
Senior Resort Villa Host
Banyan Tree Hotels & Resorts
Taipa
06.2016 - 09.2019
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed guest check-in and check-out procedures, reservations and payments. (VIP Guest)
- Corrected guest issues promptly with knowledgeable and friendly service.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Monitored reservations to track incoming parties and special events.
- Created and optimized employee schedules for shift coverage.
- Facilitated successful Villa Host operations for high-volume Villa Guest.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Arranged special accommodations for guests to enhance visitor experiences.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Provided concierge services for guests.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Follow up VIP booking arrangements and brief the Team.
- Scheduled Villa Maintenance Program with Engineering Director and proposed to General manager and Revenue Team to obtain casino blocked allotment.
- Handled TOP VVIP from cooperate, Casino, Celebrities & Government.
- Monitor stock items checklist.
- Ensures F&B, HSK pantry items are well prepared.
- Made & follow up Team Member Roster.
- Recorded & Follow up Villa Defect Reports.
Resort Villa Host (Supervisor Level)
Banyan Tree Hotels & Resorts
Taipa
08.2015 - 05.2016
- Handled Food & Beverages service to Villa guest and assured the timing process according to hotels standard Including all process from taking order to serving and clearing up the table)
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks and collected payments from customers or communicated with casino host for the payment method
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Inspected villa arrival prior to guest arrived and make sure all amenities, guest preferences are in ordered & well set.
- Performed Cigar service, wine service.
- Coordinated with HSK to schedule guest make up service & turn down service.
- Performed 24 hours one stop service as private butler to VVIP Guest( Celebrities, Government`s guest, high management of company and etc.)
- Support HSK team during peak season/high demand of service.
- Support Front desk during peak season/high demand of service.
- Performed packing & unpacking service.
- Followed up Laundry service for the guest.
- provided buggy check in, in villa checked in & express checked out.
Villa Host (Supervisor Level)
Banyan Tree Hotels & Resorts
Lagoi
03.2012 - 08.2015
- Oversaw cleaning Villa to verify conformance with standards through quality inspection during VIP guest INH.
- Followed Up VIP amenities set up and and did room inspection for VIP rooms.
- Handled All VIP guest based on villa host`s guest assignment.
- Obtaain guest details prior to arrival through correspondence or self observation.
- Made VIP guest itinerary and proposed to guest and follow up all guest request prior to arrival.
- Checked Daily basis guest consumption before end of shift and ensured all supporting documents were attached in cashier Docket.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Input customer data into reservation systems and updated to reflect room changes.
- Ensured Guest Satisfaction.
- Recorded guest activities and send the reports to management.
- allocate villa host job assignment
- Took a responsibility for Villa Host roster.
- Coordinate with all hotels department for smoothing in delivering service to VIP Guest.
- Support Front Office operational.
- Performed managing Front Office Team to smooth operational in absence of managers.
- Accompanied Guest to appointments and arranged transportation.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Prepared records of client progress and services performed under care.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Support In villa Dining when delivering service such as In room dining, Destination Dining or in Villa BBQ.
Resort Host
Banyan Tree Hotels & Resorts
Lagoi
09.2011 - 02.2012
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Input customer data into reservation systems and updated to reflect room changes.
- Responded to inquiries and room requests made online, by phone and via email.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Facilitated successful front desk operations for high-volume hotel.
- Coordinated with internal departments to handle wide range of guest needs.
- Covered & supported few sections in Front Office such as Telephone Operator, Cashier, Driver Porter.
- Welcomed the guest and assisted for Transportation from Ferry Terminal to hotels.
- Assisted guest for express clearance to immigration.
- Coordinated with Drivers Porter to maximize of using of Hotel cars to increase Hotel cars revenue.
- Prepared & arranged welcome card with amenities and delegate to concerned team for setting up.
- Follow up & handling Stationery inventory.
- Create and order VIP amenities from SCM.
- Trained New staff or intern for daily basis job requirements in order to to follow hotels standard based on LRA.
Waiter Cum Bartender in Treetops Restaurant
Banyan Tree Hotels & Resort
Lagoi
09.2010 - 08.2011
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Calculated charges, issued table checks and collected payments from customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Informed customers about specials, upselling additional food and drink items.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Stocked server areas with supplies before, during and after shifts.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Reviewed daily specials, menu changes and service specifications.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Set up and do Preparations for meeting room
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
Front Office Internship
Banyan Tree Hotels & Resorts
Lagoi
02.2010 - 08.2010
- Learned & Trained in few sections ; Resort Host, Telephone Operator, Cashier & Driver Porter.
- Managed guest check-in and check-out procedures, reservations and payments.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Answered guest inquiries regarding hotel offerings and services.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Cleaned buggy and completed the buggy set up procedure.
- Provided room orientation to checked in guest
- Provided buggy service to all hotel guest.
- Picked up welcome drink
- Served welcome drink
- Washed hotel cars.
- Cleaned front desk pantry area.
- Filled up daily working check list.
- Took messages from callers and accurately relayed details to intended staff.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Completed connections between callers, departments and professionals.
- Reported telephone line issues and outages for prompt repairs.
- Provided hotels information details to callers & assisted to make restaurant booking.
- Managed buggy service request and dispatch the task to driver porter.
Ferry VIP Lounge Server
Bandar Bintan Telani
Lagoi
10.2009 - 01.2010
- Provided exceptional service to high volume of daily customers.
- Printed itineraries and tickets for average 100 passengers each day.
- Greeted visitors pleasantly upon arrival & departure and offered immediate assistance.
- Assisted patron`s luggage for check in and ensure everything is in order.
- Provided light meal & beverages service to patron who applied using VIP lounge.
- Coordinated with every hotels staff in smoothing arrival departure arrangements.
- Clear up & sanitized the table.
- Escorted and directed arrival guest to the booked hotel.
- Collected VIP Lounge Voucher, recorded & filing.
Housekeeping Attendant
PT Bintan Lagoon Resort
Lagoi
07.2008 - 06.2009
- Removed trash from rooms and replaced liners to wastebaskets.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Replenished guest supplies and amenities.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Interacted pleasantly with clients and guests when performing daily duties.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Informed supervisor when supplies were low.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Delivered requested furniture to guests' rooms.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
Food & Beverages Internship
Nirwana Garden Resort
Lagoi
01.2008 - 06.2008
- Set up work stations prior to opening to minimize prep time.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Suggested additional items to customers to increase restaurant sales.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Set up tables in between patrons to reduce wait times.
- Informed customers of daily specials and signature menu items.
- Filled condiments and napkin containers during slack periods.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Upsold customers from shelf to premium brands to help boost sales.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Education
D1 (Associate Degree) - Front Office
Sahid
Lagoi, Bintan-Kepulauan Riau10.2010
D1 (Associate Degree) - Hotels & Tourism
RETI
Tanjung Pinang09.2008
High School Diploma -
SMAN 1
KIJANG, BINTAN TIMUR-KEPULAUAN RIAU06.2007
Skills
- Outstanding Communication Skills
- Employee Development
- Staff Training
- Project Oversight
- Regulatory Compliance
- Special Event Coordination
- Employee Performance Reviews
- Revenue Generation
- Training and Mentoring
- VIP Services
- Quality Assurance
- Hospitality
- Social Media Networking
- Reporting
- Butler
- Microsoft EXCEL, WORD & POWER POINT
- Video editing
- Food & Beverages Knowledge
- Housekeeping Knowledge
- knowledge of Opera PMS, Opera Cloud, Hotsos, FCS e-connect, Micros System, POS, Maximo, Material Control Order, Staytus
- Community Relations
- Safety Procedures
- Guest Experiences
- Dining Reservations
- Cash Handling
- Staff Supervision
- Telephone Etiquette
- Travel Coordination
- Employee Scheduling
- Problem Solving
- Passion to costumer service
Affiliations
- Member, Alumni Association of Sahid Bintan Tourism Institue.
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Promoted to Assistant Villa Manager due to Successfully lead villa team without manager for certain time that achieved customer satisfaction and obtain more guest from casino.
- Improved delivery of Butler Command Center by Making Butler command center easy access in excel which include all information about hotel & Macau, realizing overall increase in customer satisfaction and cost efficiency.
- Led team to achieve service recognition from upper casino management.
- Promoted from Resort Villa Host to Senior Villa Host, in less than 12-months.
- Improved Butler Report process through elimination of repetitive and time-consuming steps while maintaining data quality and integrity.
- Developed relationships with Casino Host to achieve guest satisfaction and gain more casino guest to hotel.
- Consistently maintained high customer satisfaction ratings.
Certification
- Certificate of Malaysian Culture from Ranaco Marine - 2007
- Certificate of Emergency Response Plan from Ranaco Marine - 2007
- Certificate of Elementary First Aid from Ranaco Marine - 2007
- Certificate of Basic Fire Fighting from Ranaco Marine - 2007
- Table Manner Etiquette from RETI ( Ranaco Education & Training Center) - 2007
- Basic Food Safety Training from Diversy one focus Future - 2010
- Costumer Care Creating The Banyantree Experience - 2011
- Train The Trainer - 2012
- First Aider from Indonesian Red Cros ssocieties - 2012
- Banyan Tree Bintan Associate of the Month - Front Of The house Issued May 2013
- Front Office Service Associate Certification Program - Banyantree Bintan issued June 2014.
- BT Macau Service Excellent Ambassador issued July 2016.
- Food Safety Management System (FSMS) from Banyan Tree Macau issued October 2016.
- Certificate of First Aider from Macau Red Cross issued April 2018.
- Data Loss Prevention and Information Casssification from GEG Group issued July 2022.
- Cyber Security Fundamental from GEG Group July 2022.
- Chinese Tea Master Training Skills from GEG Group February 2023.
HONOR & AWARDS
Banyan Tree Bintan
- Star of the month April 2010
- Star of the month May 2010
- Star of the month June 2010
- Star of the month August 2010
- Star of the month October 2010
- Star of the month November 2010
- Star of the month December 2010
- Star of the month June 2011
- star of the month July 2011
- Star of the month August 2011
- Star of the month December 2012
- Associate of the month May 2013
- Associate of the month October 2014
Commissioner of Malaysia Singapore.
- Appreciation Letter of Excellent & Outstanding Services issued by High Commissioner of Malaysia Singapore, received appreciation letter from his excellency Dato Husni Zai Yaacob.
Banyan Tree Macao
- Banyan Tree Service Excellent Ambassador - July 2016
- No Sick Leave Record in 2016
- No Sick leave Record in 2017
- No Sick Leave Record in 2018
- Long Service Award 5 & 10 Years
Languages
Indonesian
First Language
English
Advanced (C1)
C1
Mandarin
Beginner (A1)
A1
References
Alpha Eldiansyah | Area General Manger of Laguna Bintan ( Banyantree, Angsana & Laguna Golf)
Bambang Dariono | Resort Manager of Batu Karang lembongan Bali
Email : rm@batukaranglembongan.com
Email : Alpha.eldiansyah@banyantree.com
Ibnu Maskur | Room Division Manager of Banyan Tree Bintan
Email : Ibnu.maskur@banyantree.com
Erlangga Farizky | Director of Operation at Hilton Bali
Mobile : +628113811186
Daniel Gustavo Gracias | Residence Director of Mandarin Oriental Macau
Mobile : +8536211234
Carlos De Sousa | Director of Operational of Conrad Macau
Email : desousa@conradhotels.com
Vivian Siu | Director of Housekeeping in Sofitel Singapore Sentosa Resort & SPA
Email : Vivian.siu@sofitel.com
Tommy Wang | Director of room at Grand Skylight International Hotel Shengzhen.
Email : Wangf227@avic.vom
Peter Cheng | Front Office Manager of Parisian Macau
Email : Peter.cheng@sands.com.mo
Alex Lao | Butler Manager of Banyan Tree Macau
Email :Alex.a.lao@banyantreemacau.com
Timeline
Head Butler
Raffles
10.2023 - Current
Assistant Villa Manager(Butler Supervisor)
Banyan Tree Hotels & Resorts (Under GEG)
05.2019 - 09.2023
Senior Resort Villa Host
Banyan Tree Hotels & Resorts
06.2016 - 09.2019
Resort Villa Host (Supervisor Level)
Banyan Tree Hotels & Resorts
08.2015 - 05.2016
Villa Host (Supervisor Level)
Banyan Tree Hotels & Resorts
03.2012 - 08.2015
Resort Host
Banyan Tree Hotels & Resorts
09.2011 - 02.2012
Waiter Cum Bartender in Treetops Restaurant
Banyan Tree Hotels & Resort
09.2010 - 08.2011
Front Office Internship
Banyan Tree Hotels & Resorts
02.2010 - 08.2010
Ferry VIP Lounge Server
Bandar Bintan Telani
10.2009 - 01.2010
Housekeeping Attendant
PT Bintan Lagoon Resort
07.2008 - 06.2009
Food & Beverages Internship
Nirwana Garden Resort
01.2008 - 06.2008
D1 (Associate Degree) - Front Office
Sahid
D1 (Associate Degree) - Hotels & Tourism
RETI
High School Diploma -
SMAN 1
Similar Profiles
SHADAN AHMAD MOINISHADAN AHMAD MOINI
Assistant Outlet Manager at RafflesAssistant Outlet Manager at Raffles
Jolly BanerjeeJolly Banerjee
Front Office Agent at RafflesFront Office Agent at Raffles
GOSPEL EKENG FORMINGOSPEL EKENG FORMIN
Security Management Executive at RafflesSecurity Management Executive at Raffles