Andyasoka Pradana Putra

• 4-Star Hotel
• 138 Rooms with Facilities ;
• 7 Meeting Rooms, Restaurant & Bar, Spa & Gym, Laundry Factory

• Achievements :
• Highest RevPar Index Growth vs 2023 ( APEC Q1 )
• Highest Retail Mix Growth % vs 2023 ( APEC Q2)
• Forecast Accuracy GOP Act vs Fcst ( APEC Q2)

• 4-Star Hotel
• 144 Rooms with Facilities ;
• Ballrooms, 4 Meeting Rooms, Lobby Lounge, Restaurant, FB Outlet, SPA & Gym

• Achievement ;
• Hotel of The Year 2022 at Swiss-Belhotel International
• General Manager of The Year 2022 at Swiss-Belhotel International
• Ranking one at Pangkalpinang Hotels by Tripadvisor
• SBEC Ambassador for Sumatra & Batam Area

3 Star Hotel
93 Rooms with Facilities ;
6 Meeting Rooms, 1 Restaurant
1 Grand Ballrooms with capacity 3000 Pax Achievement ;

As a Hotel Traveler Choice at Tripadvisor

Oversee Hotel Unit Operation for Fox Brand

4-Star Hotel - 125 Rooms

Facilities: 3 Meeting Rooms, 1 Restaurant, 1 Rooftop Bar, Infinity Pool, Gym, & Spa

• Achievement ;
• As a Rebranding Hotel from a Local Brand to a New Brand of Tauzia
• As a Hotel Traveler Choice at Tripadvisor

2 Star Hotel

147 Rooms with Facilities ;
1 Restaurant and 2 Meeting Rooms

Achievement ;

• Best Performance for GOP compared to all POP! in Indonesia
• 2016 Certificate of Excellence from Tripadvisor

Pre-Opening Team as FOM
and got promoted in the 2nd year as a hotel manager.

Best Employees of The Month 2013

• Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
• Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
• Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
• Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
• Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.

• Increased customer loyalty with exceptional communication skills and personalized service.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.