Hospitality & Client Relations
Angela Christi Astria
Cluster Sales Executive
Jakarta Timur
Summary
Experienced hotel sales and event coordinator with 6+ years in hospitality. Skilled in client communication, proposal & contract handling, and supporting events from planning to execution. Familiar with data entry, sales admin, and basic revenue analysis. Open to remote freelance roles in virtual assistance, sales support, and data-related tasks.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Cluster Sales Executive
The Phoenix Hotel, Grand Mercure and Ibis YK
10.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Acting Revenue Analyst
The Phoenix, Grand Mercure and Ibis YK
08.2021 - 12.2021
- Analyze historical data and current trends to forecast future demand and revenue opportunities.
- Prepare daily, weekly, and monthly reports on key revenue metrics such as occupancy, ADR (Average Daily Rate), RevPAR (Revenue per Available Room), and market performance.
- Manage room inventory and pricing across all distribution channels to optimize revenue.
- Monitor and adjust availability and rates on third-party booking platforms and the hotel's own website.
- Work closely with the sales, marketing, and reservations teams to align revenue strategies with marketing campaigns and sales initiatives.
- Utilize revenue management systems (RMS), property management systems (PMS), and business intelligence tools to support revenue strategies and decision-making.
- Ensure accurate data entry and maintenance in all revenue management and distribution systems.
Sales Coordinator
Grand Mercure and Ibis Yogyakarta Adisucipto
10.2019 - 10.2022
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
MICE Coordinator
JS Luwansa Hotel and Convention Center
08.2017 - 06.2019
- Check Daily Banquet Event Order
- Attend daily sales briefing and weekly coordination meeting
- Ensure meeting room set up are based on guest needs
- Support the Hotel Sales Team with site inspection, client entertainment, making proposal, and chasing detail in regard to their event
- Supervise all the services for the events, such as accommodation, meetings, transportation, activities, dinner, etc. Consistently delivering events of exceptional quality and efficiency and acting as liaison between the client and the related department
- Send satisfaction survey and message of thanks to our client at the end of the day of the operation to create loyalty
- Prepare daily report and inform to related department
Sales Coordinator
JS Luwansa Hotel and Convention Center
05.2016 - 08.2017
- Supporting the sales team in attaining sales targets
- Preparing Monthly Revenue as instructed by the Director of Sales - MICE
- Input new sales inquiries into the company's data based as needed
- Coordinating and responding to all request of internal meeting
- Create proposals and contracts that accurately reflect the services requested
Banquet Server (Daily Worker)
JS Luwansa Hotel and Convention Center
08.2015 - 05.2016
- Review and understand Banquet Event Order or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request
- Attend all pre-shift meetings to ensure events flow smoothly
- Greet all guests and owners warmly with an appropriate greeting.
- Ensure guest satisfaction throughout the meal and service.
- Respond to guest requests in a friendly, timely, and efficient manner.
- Pass any information that is needed to the next staff member on duty.
- Communicate any areas of need, problems, and concerns from guest to Banquet Operational Manager
Education
D3 - TOURISM (HOTEL)
UNIVERSITAS INDONESIA
09.2012 - 08.2015
SMA - undefined
SMA STELLA DUCE 2
07.2009 - 06.2012
Skills
Business development and planning
Lead prospecting
Business networking
Relationship building
Product knowledge
Data analysis
Prospecting skills
CRM software proficiency
Cover Letter
Dear Sir / Madam, My name is Angel, I'm 25 Years old. I'm responsible, fast learned and I'm willing to work hard. I can work well in teams as I have experienced similar things in my work. I also enjoy making relations with people and build good communication among them. I'm ready for new challenges supported by my capabilities and gain a lot experience by joining in your Company. I'm interested to be employee of your company and it will be an honor for me to have the opportunity of an interview. For further information, I enclosed my curriculum vitae for your consideration. Thank you for your advance attention, I'm looking forward to receive your replay as soon as possible at your convenience., Sincerely yours,, Angela Christi Astria
Interests
Event Planning & Coordination
Personal Development & Learning
Excel & Data Reporting
Hotel Distribution Strategy
E-commerce & Online Booking Behavior
Timeline
Cluster Sales Executive
The Phoenix Hotel, Grand Mercure and Ibis YK
10.2022 - Current
Acting Revenue Analyst
The Phoenix, Grand Mercure and Ibis YK
08.2021 - 12.2021
Sales Coordinator
Grand Mercure and Ibis Yogyakarta Adisucipto
10.2019 - 10.2022
MICE Coordinator
JS Luwansa Hotel and Convention Center
08.2017 - 06.2019
Sales Coordinator
JS Luwansa Hotel and Convention Center
05.2016 - 08.2017
Banquet Server (Daily Worker)
JS Luwansa Hotel and Convention Center
08.2015 - 05.2016
D3 - TOURISM (HOTEL)
UNIVERSITAS INDONESIA
09.2012 - 08.2015
SMA - undefined
SMA STELLA DUCE 2
07.2009 - 06.2012
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