Summary
Overview
Work History
Skills
Timeline
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Angela Emmons

Boise

Summary

Dynamic and results-driven professional with extensive experience in high-volume dining environments. Proven ability to enhance customer experiences through exceptional communication and relationship building. Skilled in staff training and supervision, fostering teamwork and a positive atmosphere while ensuring operational efficiency.

Overview

10
10
years of professional experience

Work History

Lead Server/MOD

WINGERS Alehouse
04.2024 - Current
  • Supervised daily operations to ensure exceptional customer service and efficient workflow.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.

Bartender/Server

Hunker Down Ski Bar and Provisions
10.2019 - 03.2020
  • Provided excellent customer service by engaging with patrons and responding promptly to requests.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Server

Judy's Cafe
02.2015 - 08.2019
  • Provided excellent customer service by promptly addressing guest inquiries and concerns.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.
  • Managed multiple tables simultaneously while maintaining high service standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership
  • Positive and friendly attitude
  • Organization and efficiency
  • Exceptional communication
  • Responsible and trustworthy
  • Teamwork and collaboration
  • High volume dining
  • Staff training
  • Staff supervision
  • Casual dining
  • Fine dining

Timeline

Lead Server/MOD

WINGERS Alehouse
04.2024 - Current

Bartender/Server

Hunker Down Ski Bar and Provisions
10.2019 - 03.2020

Server

Judy's Cafe
02.2015 - 08.2019

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Angela Emmons