Angela Marcelia Wangsawidjaja
General Manager
Bondowoso - East Java
Summary
Dedicated Private English Tutor to encourage and motivate individual, polish in helping students understand various grammatical rules and functions of English. Experienced working with diverse set of students in private one-on-one tutoring environments. Offering 8 years of experience interacting with students to determine learning objectives and providing needed support. Passionate for building confidence and successfully grooming students in grammar, punctuation, intonation, and pronunciation.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
Work History
Private English Tutor
Fun English Course
Bondowoso, East Java
01.2015 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Met with students and discussed educational goals and expectations.
- Developed student confidence through positive reinforcement strategies.
- Improved students' written and verbal English skills through personalized learning programs.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Assisted students in developing study skills and strategies.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Mentored and coached students with focus on developing independence and self-confidence.
- Motivated students with accurate feedback and positive reinforcement.
- Monitored student progress and provided feedback and support.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Conducted review sessions to help students prepare for tests.
General Manager
Anugerah Hotel Bondowoso
Bondowoso - East Java
01.2010 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Collaborated with cross-functional teams to develop innovative solutions.
Restaurant Server
Todai Restaurant
Los Angeles
01.2006 - 07.2009
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Delivered services to customer locations within specific timeframes.
- Applied effective time management techniques to meet tight deadlines.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service
VrtServers, Inc
Los Angeles
01.2006 - 09.2008
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Manage the order of the server service for international and domestic customers
- Train the new employee with the knowledge of handling the customer problems and how to manage their task in their department
- Assist the owner in areas of service management and development, customer service and hardwares inventory
- Responsible for ordering, receiving and stocking the server hardware
Food Deliverer /Cashier
7 Star Coffee Shop
Los Angeles
01.2004 - 01.2006
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Successfully avoided time delivery delays by carefully planning best routes.
Head Server
Aloha Restaurant
Los Angeles
01.2002 - 12.2004
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Education
Lower Division Credit - Attending Part Time of General Education Classes
East Los Angeles College
Los Angeles, California 01.2007 - 05.2008
Lower Division Credit - Attending Part Time of General Education Classes
Santa Monica College
Santa Monica, California 01.2004 - 12.2006
High School Diploma -
Belmont High School
Los Angeles, California 09.2000 - 06.2003
Skills
Progress evaluations
Hobby
Teaching, Watching Movie, Playing Sports
Timeline
Private English Tutor
Fun English Course
01.2015 - Current
General Manager
Anugerah Hotel Bondowoso
01.2010 - Current
Lower Division Credit - Attending Part Time of General Education Classes
East Los Angeles College
01.2007 - 05.2008
Restaurant Server
Todai Restaurant
01.2006 - 07.2009
Customer Service
VrtServers, Inc
01.2006 - 09.2008
Food Deliverer /Cashier
7 Star Coffee Shop
01.2004 - 01.2006
Lower Division Credit - Attending Part Time of General Education Classes
Santa Monica College
01.2004 - 12.2006
Head Server
Aloha Restaurant
01.2002 - 12.2004
High School Diploma -
Belmont High School
09.2000 - 06.2003
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