Angelina Jensen
Nampa
Summary
Dynamic Care Coordinator at St. Luke's Health System with expertise in case management and patient advocacy. Successfully streamlined communication among healthcare providers, enhancing patient outcomes. Skilled in community outreach and fostering relationships, I prioritize empathy and collaboration to connect patients with vital resources, ensuring comprehensive support and improved wellbeing.
Experience as a professional counselor equipped to guide clients through challenges and foster personal growth. Strong background in providing emotional support, conflict resolution, and developing coping strategies. Proven ability to collaborate effectively within team to achieve impactful results. Adaptable and dependable with focus on active listening, empathy, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Care Coordinator
St Lukes Health System
04.2017 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Help families apply for Medicaid and Katie Beckett.
- Collaborate with the Palliative Care team.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
- Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
- Initiates filling the gaps with patient care in the Vascular and Lymphatic Anomaly Group.
- Complete monthly data for the Vascular and Lymphatic Anomaly Group.
- Coordinate the Vascular and Lymphatic Anomaly Group and communicate with the team for patient care.
- Provided a monthly agenda for the Vascular and Lymphatic Anomaly Group.
- Type letters for families for next steps in treatment.
- Placed referrals to sub-specialists and DME providers.
- Attend 504 and IEP meetings advocating on behalf of the medical team.
Habiliative Interventionist
Community Partnerships of Idaho
08.2015 - 04.2017
- Gathered, organized, and analyzed data on participant needs and progress.
- Monitored participants progress through ongoing assessments, adjusting interventions as needed to maximize success.
- Developed strong relationships with participants, fostering trust and promoting a positive environment.
- Wrote evidence based goals for participants.
- Met with staff to train on how to run participant's goals, make a schedule for staff and families.
- Conducted assessments of students to determine individual needs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Master of Science - Social Work
Northwest Nazarene University
Nampa, Id05-2007
Bachelor of Science - Social Work
Boise State University
Boise, ID05-2005
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Multidisciplinary team collaboration
- Database coordination
- Multitasking and organization
- Community outreach
- Uses EPIC for Electronic Health Record
- Empathy and compassion
- Training and mentoring
Accomplishments
- Collaborated with team of 8 or more in the development of Vascular and Lymphatic Anomaly Group.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Board Member of Swim Team
Timeline
Care Coordinator
St Lukes Health System
04.2017 - Current
Habiliative Interventionist
Community Partnerships of Idaho
08.2015 - 04.2017
Master of Science - Social Work
Northwest Nazarene University
Bachelor of Science - Social Work
Boise State University
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