Angga Putra Triantoro
Social Media Manager / Account Manager
Jakarta
Summary
Experienced social media and Account Manager with a demonstrated history of working in the information technology and services industry. Skilled in Marketing Management, Digital Strategy, Advertising, Integrated Marketing, and Customer Relationship Management (CRM).
Overview
16
16
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
International Social Media Manager
Tokocrypto
06.2021 - 09.2022
- Created comprehensive reports on social media performance, presenting data-driven insights to stakeholders. Account handled; Tokoverse (recently known as Tokotoken_id) and THub Bali
- Drafted speeches for company executives and advised on media talking points.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Effectively managed crises communication during unfavorable situations protecting company''s reputation online.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Increased brand awareness by developing and implementing effective social media strategies.
Proactive Digital Social Media Care Center Manager
Hutchison 3 Indonesia
03.2019 - 05.2020
- To lead and manage digital activities for the Twitter and Youtube channel of @3Care with great achievements
- Chatbot development called Triva and won the Public Relation Indonesia (PRIA) Award for Sub Category of Application.
- Initiated new marketing campaigns that effectively raised brand awareness, attracting more customers to the center.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Prepared annual budgets with controls to prevent overages.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Social Media Manager
UC Web Alibaba Group
06.2016 - 01.2019
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Conducted research to determine current benchmark trends and audience preferences.
- Developed targeted advertising campaigns, driving application traffic and generating leads.
- Developed and implemented tracking systems to measure results of posts and campaigns.
- Drove cross-functional collaboration with focus on quality service delivery.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Increased customer engagement through social media.
- Analyzed and reported social media and online marketing campaign results.
- Collaborated with team members to develop creative campaigns for social media platforms.
Account Manager
Maxus (GroupM)
03.2016 - 06.2016
- Digital plan and media performance for Garnier and Loreal Indonesia.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Contributed to team objectives in fast-paced environment.
Digital Account Manager
Fortune Indonesia
01.2015 - 02.2016
- To be fully in charge of the CSR project and new business development
- Manage the transformation of the CSR project called 'Cara Baik Indonesia' from offline to online activity
- Involved in pitch activities and got the business for JAT product launch and Unilever Hijab Series event
- Improved website visibility through development and implementation of SEO strategies.
- Project leader for UC Browser Indonesia social media activities.
Digital Account Manager
Publicis Indonesia
12.2013 - 12.2014
- Being part of a dedicated team for Pizza Hut Indonesia: Website maintenance, Boost ads activities, Social media content development
- Improved website visibility through development and implementation of SEO strategies.
- Collaborated with cross-functional teams to deliver high-quality digital content that resonated with target audiences.
- Streamlined internal processes for improved efficiency in managing multiple digital accounts simultaneously.
Senior Account Executive
Targetbase Integrated
10.2011 - 11.2013
- Involved from the pitch until became an existing client for the renewal program for Jasindo
- Involved in Pertamina Patra Niaga Website revamp
- Involved in Lenovo SMB printed ad project (newspaper)
Account Executive
Fortune Indonesia
11.2010 - 09.2011
- Dedicated to entire Tupperware marketing communication activities: Tupperware SheCAN! Radio program- Tupperware TChef Series cooking demo and cooking class project, Tupperware HOME promotion, Ezy Living Club by Tupperware printed ad
Account Executive
Linksindo
04.2009 - 10.2010
- To be fully in charge of handling the CRM Program for 'Komunitas Smart Parents Smart Kids' for Frisian Flag GUM product.
Junior Account Executive
Ewaysindo
08.2006 - 03.2009
- To be fully in charge of the CRM and Redemption Program for Club Nutricia.
Education
Communication Program, Majoring Advertising -
UNIVERSITY of INDONESIA
08.2002 - 05.2005
Skills
Interpersonal Communication Skills
Leadership Skills
Critical thinking
Analytical Skills
Attention to Detail
Effective Communication
Content and digital asset management
Content Development
Problem-solving aptitude
Account Management
Awards
Public Relations Indonesia Award (PRIA) 2019 Sub Category Aplikasi - Bronze Winner 'Triva'
Timeline
International Social Media Manager
Tokocrypto
06.2021 - 09.2022
Proactive Digital Social Media Care Center Manager
Hutchison 3 Indonesia
03.2019 - 05.2020
Social Media Manager
UC Web Alibaba Group
06.2016 - 01.2019
Account Manager
Maxus (GroupM)
03.2016 - 06.2016
Digital Account Manager
Fortune Indonesia
01.2015 - 02.2016
Digital Account Manager
Publicis Indonesia
12.2013 - 12.2014
Senior Account Executive
Targetbase Integrated
10.2011 - 11.2013
Account Executive
Fortune Indonesia
11.2010 - 09.2011
Account Executive
Linksindo
04.2009 - 10.2010
Junior Account Executive
Ewaysindo
08.2006 - 03.2009
Communication Program, Majoring Advertising -
UNIVERSITY of INDONESIA
08.2002 - 05.2005